Tuesday 29.09.2026 (maintenance window)

NIA FrontDesk

• Bugfixes

Admin Portal 4

• Features and bugfixes

Cloudya Web App

• Features and bugfixes

Internal maintenance and stabilization measures for services and infrastructure.

Thursday 01.10.2026 (maintenance window)

Internal maintenance and stabilization measures for services and infrastructure.

Tuesday 22.09.2026 (maintenance window)

Cloudya Web App

• Features

Hardware Phones

• New firmware for Gigaset N7xx: 2.70.0, Gigaset P8xx: 10.1.226.16 and Snom: 10.1.226.16

Important internal maintenance and stabilization measures for services and infrastructure.

Thursday 24.09.2026 (maintenance window)

Important internal maintenance and stabilization measures for services and infrastructure.

Tuesday 15.09.2026 (maintenance window)

Cloudya Admin Portal 4

• Features and bugfixes

Cloudya Web App

• Features

Important internal maintenance and stabilization measures for services and infrastructure.

Thursday 17.09.2026 (maintenance window)

Important internal maintenance and stabilization measures for services and infrastructure.

Tuesday 08.09.2026 (maintenance window)

Cloudya Web App

• Features and bugfixes

Important internal maintenance and stabilization measures for services and infrastructure.

Thursday 10.09.2026 (maintenance window)

Important internal maintenance and stabilization measures for services and infrastructure.

Thursday 03.09.2026 (maintenance windows)
NContactCenter NCC

• improvements and bugfixes

Monday 31.08.2026 (Platform: Google Play Store)

Cloudya and Centrexx Android App

• Bugfixes

Tuesday 01.09.2026 (maintenance window)

Cloudya Web App

• Features and bugfixes

Cloudya Admin Portal 4

• Features and bugfixes

Hardphones

• Release of the Fanvil V series phones

Important internal maintenance and stabilization measures for services and infrastructure.

Thursday 03.09.2026 (maintenance window)

Important internal maintenance and stabilization measures for services and...

Tuesday 25.08.2026 (maintenance window)

Important internal maintenance and stabilization measures for services and infrastructure.

Thursday 27.08.2026 (maintenance window)

Important internal maintenance and stabilization measures for services and infrastructure.

As a precautionary security measure, we have temporarily disabled the password reset functionality for Cloudya Login / NFON User Management due to a vulnerability in a third-party software component used in our authentication infrastructure.

There is no indication of exploitation or unauthorized access. This is a purely precautionary measure to protect our users.

We are actively working on the issue and will restore the functionality as soon as it is safe to do so.

Tuesday 18.08.2026 (maintenance window)

Cloudya Admin Portal 4

• Features, improvements and bugfixes

Important internal maintenance and stabilization measures for services and infrastructure.

Thursday 20.08.2026 (maintenance window)

Cloudya Web App and Desktop App

• Features, improvements and bugfixes

Important internal maintenance and stabilization measures for services and infrastructure.

Tuesday 11.08.2026 (maintenance windows)
NContactCenter NCC

• improvements and bugfixes

Thursday 13.08.2026 (maintenance windows)
NContactCenter NCC

• improvements and bugfixes

Tuesday 11.08.2026 (maintenance window)

Cloudya Web App

• Improvements and bugfixes.

Internal maintenance and stabilization measures for services and infrastructure.

Thursday 13.08.2026 (maintenance window)

No planned deployments.

Tuesday 04.08.2026 (maintenance window)

Cloudya iOS App & Centrexx App (Apple App Store)

• Features & improvements.

Cloudya Android App & Centrexx App (Google Play Store)

• Features & improvements.

Cloudya Admin Portal 4 (Production environment)

• Features, improvements and bugfixes.

Internal maintenance and stabilization measures for services and infrastructure.

Thursday 06.08.2026 (maintenance window)

Internal maintenance and stabilization measures for services...

Tuesday 28.07.2026 (maintenance window)

End of Life of Ncontrol

Internal maintenance and stabilization measures for services and infrastructure.

Thursday 30.07.2026 (maintenance window)

Internal maintenance and stabilization measures for services and infrastructure.

Tuesday 21.07.2026 (maintenance window)

Contact Center Hub (CCHub)

• Features, improvements and bugfixes

Cloudya Web App

• Bugfixes

Cloudya Admin Portal 4

• Features, improvements and bugfixes

Hardphones (Gigaset desktop phones)

• Bugfix

Internal maintenance and stabilization measures for services and infrastructure.

Thursday 23.07.2026 (maintenance window)

Internal maintenance and stabilization measures for services and infrastructure.

Saturday 25.07.2026 (maintenance...

Tuesday 14.07.2026 (maintenance window)

Cloudya Admin Portal 4

• Features, bugfixes

Nia FrontDesk

• Features, bugfixes

Internal maintenance and stabilization measures for services and infrastructure.

Thursday 16.07.2026 (maintenance window)

Internal maintenance and stabilization measures for services and infrastructure.

Saturday 18.07.2026 (maintenance window)

Internal maintenance and stabilization measures for services and infrastructure.

Tuesday 07.07.2026 (maintenance window)

Nia FrontDesk

• Features and improvements

Internal maintenance and stabilization measures for services and infrastructure.

Thursday 09.07.2026 (maintenance window)

Internal maintenance and stabilization measures for services and infrastructure.

Tuesday 30.06.2026 (maintenance window)

Internal maintenance and stabilization measures for services and infrastructure.

Thursday 02.07.2026 (maintenance window)

Internal maintenance and stabilization measures for services and infrastructure.

Tuesday 23.06.2026 (maintenance window)

Cloudya WebApp (Production environment)

• Features, improvements and bugfixes.

Cloudya Admin Portal 4 (Production environment)

• Features, improvements and bugfixes.

Internal maintenance and stabilization measures for services and infrastructure.

Thursday 25.06.2026 (maintenance window)

Internal maintenance and stabilization measures for services and infrastructure.

Tuesday 16.06.2026 (maintenance window)

Internal maintenance and stabilization measures for services and infrastructure.

Thursday 18.06.2026 (maintenance window)

Internal maintenance and stabilization measures for services and infrastructure.

Tuesday 02.06.2026 (maintenance window)

Cloudya Admin Portal 4 (Production environment)

• Features, improvements and bugfixes.

Cloudya WebApp (Production environment)

• Features, improvements and bugfixes.

Internal maintenance and stabilization measures for services and infrastructure.

Thursday 04.06.2026 (maintenance window)

Internal maintenance and stabilization measures for services and infrastructure.

Tuesday 02.06.2026 (maintenance window)

Cloudya Admin Portal 4 (Production environment)

• Features, improvements and bugfixes.

Internal maintenance and stabilization measures for services and infrastructure.

Thursday 04.06.2026 (maintenance window)

Internal maintenance and stabilization measures for services and infrastructure.

NFON Monitoring Queues (NMQ): Release update at May 26, 2026 22:00-23:00
NMQwill be upgraded to version 26.01.xx or higher.
The service may partly be interrupted for few minutes during that process.
A browser restart for clients and new user log-in is required afterwards.
All NMQinstances will be updated during the maintenance.

New Features:

• Dynamic filters at Wallboard, Page, and Widget levels
• Easier export jobs and session-based filters for reports
• Agent Page enhancements...

Tuesday 26.05.2026 (maintenance window)

Cloudya Web App (Production environment)

• Features, improvements and bugfixes.

Cloudya Admin Portal 4 (Production environment)

• Features, improvements and bugfixes.

Hardware phones

• Feature: Public release of Yealink AX8x WLAN handsets

Internal maintenance and stabilization measures for services and infrastructure.

Thursday 28.05.2026 (maintenance window)

Internal maintenance and stabilization measures for services and infrastructure.

Tuesday 19.05.2026 (maintenance window)

Cloudya Admin Portal 4 (Production environment)

• Features, improvements and bugfixes.

Hardware phones

• Feature: new firmware for Fanvil V series 2.12.xx 2026-0

Internal maintenance and stabilization measures for services and infrastructure.

Thursday 21.05.2026 (maintenance window)

Internal maintenance and stabilization measures for services and infrastructure.

Tuesday 12.05.2026 (maintenance window)

Cloudya Web App (Production environment)

• Features, improvements and bugfixes

Internal maintenance and stabilization measures for services and infrastructure.

Thursday 14.05.2026 (maintenance window)

Internal maintenance and stabilization measures for services and infrastructure.

Tuesday 05.05.2026 (maintenance window)

Cloudya Admin Portal 4 (Production)

• Features, improvements and bugfixes.

Cloudya iOS App (Apple store)

• Features and improvements.

Cloudya Android App (Google Play Store)

• Features and improvements.

Internal maintenance and stabilization measures for services and infrastructure.

Thursday 07.05.2026 (maintenance window)

Internal maintenance and stabilization measures for services and infrastructure.

Tuesday 28.04.2026 (maintenance window)

Cloudya Web App

• Features, improvements and bugfixes.

Cloudya Desktop App

• Features, improvements and bugfixes.

Ncontrol

• Feature to initiate the end-of-life phase

Internal maintenance and stabilization measures for services and infrastructure.

Thursday 30.04.2026 (maintenance window)

No deployments planned

Tuesday 21.04.2026 (maintenance window)

Cloudya Admin Portal 4 (Production environment)

• Features, improvements and bugfixes.

Internal maintenance and stabilization measures for services and infrastructure.

Thursday 23.04.2026 (maintenance window)

Internal maintenance and stabilization measures for services and infrastructure.

Tuesday 14.04.2026 (maintenance window)

Cloudya Admin Portal 4 (Preview environment)

• Features, improvements and bugfixes.

Cloudya Web App

• Features, improvements and bugfixes.

Internal maintenance and stabilization measures for services and infrastructure.

Thursday 16.04.2026 (maintenance window)

Internal maintenance and stabilization measures for services and infrastructure.

Tuesday 07.04.2026 (maintenance window)

Database Provisioning

• Release of Gigaset N530 DECT, N770 DECT.
• New firmware 2.68 for Gigaset DECT.

Cloudya Admin Portal 4 (Production environment)

• Features, improvements and bugfixes.

Cloudya Web App

• Improvements.

Internal maintenance and stabilization measures for services and infrastructure.

Thursday 09.04.2026 (maintenance window)

Internal maintenance and stabilization measures for services and infrastructure.

Tuesday 31.03.2026 (maintenance window)

Cloudya Admin Portal 4 (Preview environment)

• Features, improvements and bugfixes.

Cloudya Web App (Production environment)

• Bugfixes and improvements.

Internal maintenance and stabilization measures for services and infrastructure.

Thursday 02.04.2026 (maintenance window)

Nia FrontDesk

• Features and improvements.

User Management Application

• Features and improvements.

Internal maintenance and stabilization measures for services and...

Tuesday 24.03.2026 (maintenance window)

Nia FrontDesk

• Features, improvements and bug fixes.

Cloudya Admin Portal 4 (Production environment)

• Features, improvements and bugfixes.

Cloudya Web App

• Features and improvements.

Internal maintenance and stabilization measures for services and infrastructure.

Wednesday 25.03.2026 (external platforms)

Cloudya iOS App & Centrexx iOS App (Apple App store)

• Features and improvements.

Cloudya Android App & Centrexx Android App...

Tuesday 17.03.2026 (maintenance window)

Database Provisioning

• Release of Gigaset N770 Multicell DECT for beta testing.
• Improvements for Fanvil H5W, Yealink T88 and Gigaset N770.

Internal maintenance and stabilization measures for services and infrastructure.

Thursday 19.03.2026 (maintenance window)

Cloudya Admin Portal 4 (Preview environment)

• Features, improvements and bugfixes.

Internal maintenance and stabilization measures for services and infrastructure.

Tuesday 10.03.2026 (maintenance window)

Cloudya Admin Portal 4 (Production environment)

• Features, improvements and bugfixes.

Cloudya Web App

• Features and improvements.

Internal maintenance and stabilization measures for services and infrastructure.

Thursday 12.03.2026 (maintenance window)

Internal maintenance and stabilization measures for services and infrastructure

Tuesday 03.03.2026 (maintenance window)

Cloudya Admin Portal 4 (Preview environment)

• Features, improvements and bugfixes.

Database Provisioning

• Release of Gigaset N530 for beta testing.
• Other improvements and bugfixes.
  • especially for Fanvil H3/H5, Yealink T77 and Snom D8xx series.

Internal maintenance and stabilization measures for services and infrastructure.

Thursday 05.03.2026 (maintenance window)

Internal maintenance and stabilization measures for services and...

Tuesday 24.02.2026 (maintenance window)

SIP Trunk Configuration UI (Production environment)

• Improvements and bugfixes.

Cloudya Web App (Production environment)

• Features, Improvements and bugfixes.

Cloudya Admin Portal 4 (Production environment)

• Features, improvements and bugfixes.

Internal maintenance and stabilization measures for services and infrastructure.

Thursday 26.02.2026 (maintenance window)

Internal maintenance and stabilization measures for services and...

Tuesday 17.02.2026 (maintenance window)

Cloudya Admin Portal 4 (Preview & Prod environment)

• Improvements and bugfixes.

Internal maintenance and stabilization measures for services and infrastructure.

Thursday 19.02.2026 (maintenance window)

Cloudya Admin Portal 4 (Preview environment)

• Features, improvements and bugfixes.

SIP Trunk Configuration UI (Preview environment)

• Improvements and bugfixes.

Nia Chatbot

• Improvements: System prompt improvements to adjust answers to...

Tuesday 10.02.2026 (maintenance window)

SIP Trunk Configuration UI (Production environment)

• Improvements and bugfixes.

Cloudya Admin Portal 4 (Production environment)

• Features, improvements and bugfixes.

Internal maintenance and stabilization measures for services and infrastructure.

Thursday 12.02.2026 (maintenance window)

Internal maintenance and stabilization measures for services and infrastructure.

Tuesday 03.02.2026 (maintenance window)

Cloudya Web App

• Features and improvements.

Cloudya Admin Portal 4 (Preview environment)

• Features, improvements and bugfixes.

SIP Trunk Configuration UI (Preview environment)

• Improvements and bugfixes.

Internal maintenance and stabilization measures for services and infrastructure.

Thursday 05.02.2026 (maintenance window)

Internal maintenance and stabilization measures for services and infrastructure.

Tuesday 27.01.2026 (maintenance window)

No deployments

Thursday 29.01.2026 (maintenance window)

Internal maintenance and stabilization measures for services and infrastructure.

Tuesday 20.01.2026 (maintenance window)

Cloudya Admin Portal 4 (Preview environment)

• Features, improvements and bugfixes.

Internal maintenance and stabilization measures for services and infrastructure.

Thursday 22.01.2026 (maintenance window)

Cloudya Admin Portal 4 (Production environment)

• Features, improvements and bugfixes.

Cloudya iOS App & Centrexx (Apple App Store)

• Features and bugfixes.

Cloudya Android App & Centrexx (Google Play Store)

• Features and...

Tuesday 13.01.2026 (maintenance window)

Cloudya Admin Portal 4 (production environment)

• Features, improvements and bugfixes.

Internal maintenance and stabilization measures for services and infrastructure.

Thursday 15.01.2026 (maintenance window)

Internal maintenance and stabilization measures for services and infrastructure.

Thursday 08.01.2026 (maintenance window)

Cloudya Web App, Centrexx

• Feature and improvements

Cloudya Admin Portal 4 (Production environment)

• Features, improvements and bugfixes.

SIP Trunk Configuration User Interface (Production environment)

• Features, improvements and bugfixes.

Internal maintenance and stabilization measures for services and infrastructure

Tuesday 23.12.2025 (maintenance window)

No deployments

Thursday 25.12.2025 (maintenance window)

No deployments

Tuesday 16.12.2025 (maintenance window)

• Internal maintenance and stabilization measures for services and infrastructure.

Thursday 18.12.2025 (maintenance window)

Deskphone & Firmware

• Official support for Yealink T7, T8 series, DECT Handset W59R PRO.

• Internal maintenance and stabilization measures for services and infrastructure.

Tuesday 09.12.2025 (maintenance window)

Internal maintenance and stabilization measures for services and infrastructure.

Thursday 11.12.2025 (maintenance window)

Contact Center Hub

• Optimizing audio-codec alignment with the NFON platform.

Cloudya Admin Portal 4 (Production & Preview environment)

• Features, improvements and bugfixes.

SIP Trunk Configuration UI (Production & Preview environment)

• Features, improvements and bugfixes.

Cloudya Web App

• Features and...

Tuesday 02.12.2025 (maintenance window)

Cloudya Admin Portal 4 (Production environment)

• · Features, improvements and bugfixes.

Internal maintenance and stabilization measures for services and infrastructure.

Thursday 04.12.2025 (maintenance window)

Internal maintenance and stabilization measures for services and infrastructure.

Tuesday 25.11.2025 (maintenance window)

Cloudya iOS App & Centrexx (Platform: Apple App Store)

• Features, improvements and bugfixes.

Cloudya Android App & Centrexx (Platform: Google Play Store)

• Features, improvements and bugfixes.

Cloudya Admin Portal 4 (Preview environment)

• Features, improvements and bugfixes.

Internal maintenance and stabilization measures for services and infrastructure.

Thursday 27.11.2025 (maintenance window)

Cloudya Desktop App

• Features,...

Tuesday 18.11.2025 (maintenance window)

Cloudya Web App, Centrexx

• Feature and improvements.

Cloudya Admin Portal 4 (Production environment)

• Features, improvements and bugfixes.

SIP Trunk Configuration User Interface (Production environment)

• Features, improvements and bugfixes.

NFON X powered by Telekom

• Maintenance work on the network and telephony infrastructure between Deutsche Telekom and NFON.
  (only relevant for NFON X powered by Telekom customers)

Internal...

Tuesday 11.11.2025 (maintenance window)

Cloudya Admin Portal 4 (Preview environment)

• Features, improvements and bugfixes.

SIP Trunk Configuration User Interface (Preview environment)

• Features, improvements and bugfixes.

Internal maintenance and stabilization measures for services and infrastructure.

Thursday 13.11.2025 (maintenance window)

Internal maintenance and stabilization measures for services and infrastructure