NFON Status

All Systems Operational

Updated a few seconds ago

Basic Telephony




Operational

Secondary Telephony




Operational

Administration




Operational

User self care




Operational

Devices




Operational

PSTN-Termination




Operational

Upstream/Peerings




Operational

Third Party Integration / Value Add Services




Operational

Scheduled Maintenance

Admin Portal: Release of version 4.14.0Planned Maintenance

Schedule

November 21, 2024 22:00 - 23:59 CET
November 21, 2024 21:00 - 22:59 UTC

Components

Administration

Locations

Munich, Nuremberg, Frankfurt/Main

Description

During this maintenance window we will release Admin Portal version 4.14.0. We do not expect any impact, but cannot guarantee that there will be any interruptions during the maintenance window.
NFON Contact Center Hub (CCHub): Release update (non-UK)Planned Maintenance

Schedule

November 26, 2024 22:00 - November 27, 2024 01:00 CET
November 26, 2024 21:00 - November 27, 2024 00:00 UTC

Components

Third Party Integration / Value Add Services

Locations

Munich, Nuremberg, Frankfurt/Main

Description

CCHub will be upgraded to version 2024.3 or higher. The service may partly be interrupted during that process. A browser restart for clients and new user log-in is required afterwards.
NFON Contact Center Hub (CCHub): Release update (UK)Planned Maintenance

Schedule

December 10, 2024 22:00 - December 11, 2024 01:00 CET
December 10, 2024 21:00 - December 11, 2024 00:00 UTC

Components

Third Party Integration / Value Add Services

Locations

Munich, Nuremberg, Frankfurt/Main

Description

CCHub will be upgraded to version 2024.3 or higher. The service may partly be interrupted during that process. A browser restart for clients and new user log-in is required afterwards.

History (Last 7 days)

Service platform maintenance and deploymentsPlanned Maintenance

Description

The following measures are taken during this maintenance: Service improvements: Fixed Hairpin calls with TLS . Improve service quality by reducing traffic between data centers for voicemails and meetings. Stability improvements - Infrastructure: Strengthening redundancy by commissioning renewed load-balancers. Powering on several machines in Munich data center to increase redundancy over all three data centers. Replacing DNS cache server in the datacenter Nuremberg. Put internal registrar / internal SBC in Munich datacenter in operation. Further measures: Preparatory measures for accepting authentication certificates from external providers (like Microsoft). Preparatory measures for the new authentication system (New User Management) for the Cloudya App Suite. Hotfix on the Service Portal, for importing phone extensions. We do not expect any impact, but we cannot guarantee uninterrupted service during the maintenance window.


Components

Administration, Third Party Integration / Value Add Services


Locations

Munich, Nuremberg, Frankfurt/Main


Schedule

November 19, 2024 21:55 - November 20, 2024 01:00 CET
November 19, 2024 20:55 - November 20, 2024 00:00 UTC


November 19, 2024 21:55 CET
November 19, 2024 20:55 UTC
[Update] Scheduled maintenance is starting.

November 20, 2024 01:00 CET
November 20, 2024 00:00 UTC
[Update] Scheduled maintenance is complete.
Issues sending eFAx via Cloudya Service Disruption

Incident Status

Service Disruption


Components

Third Party Integration / Value Add Services


Locations

Munich, Nuremberg, Frankfurt/Main



November 19, 2024 15:50 CET
November 19, 2024 14:50 UTC
[Identified] We have an issue with sending eFaxes - on attempts to send eFax, the Cloudya popup displays "Submitting to queue," but no success confirmation is received / the sending window stays - the fax is not transmitted. This issue also occurs on ncontrol.

November 19, 2024 16:01 CET
November 19, 2024 15:01 UTC
[Monitoring] problem could be identified and is fixed.

November 19, 2024 16:14 CET
November 19, 2024 15:14 UTC
[Resolved] incident is solved.
CCHub: Short outages for instancesOperational

Incident Status

Operational


Components

Third Party Integration / Value Add Services


Locations

Munich, Nuremberg, Frankfurt/Main



November 15, 2024 17:10 CET
November 15, 2024 16:10 UTC
[Monitoring] Today Daktela cloud services experienced two brief interruptions (CET/Berlin time): 16:06 - 16:08 16:35 - 16:43 The interruptions were caused by simultaneous damage to both primary and backup fiber optic circuits at our data service provider's facility. We sincerely apologize for any disruption to your Daktela cloud services during these periods. For more information see https://status.daktela.com/cm3ixf458000211uwbd11mo7f

November 15, 2024 23:06 CET
November 15, 2024 22:06 UTC
[Resolved] Issue is resolved.
Service platform maintenance and deploymentsPlanned Maintenance

Description

The following measures are taken during this maintenance: Stability improvements: - Presence API: Improve stability of the presence API / renewing TLS certificates without reloading. - MS TEAMS: Disable the G722 codec for external carrier interconnects where it is not supported. Infrastructure: - Outsourcing DNS service and router filter alignment (Part#2). - Decommissioning unused DIGIBOX Infrastructure. - Increase stability and redundancy in the data centers by activating additional services and hardware. - Test the redundancy setup: restart of SBC and LVS in Munich DC (was postponed). We do not expect any impact, but we cannot guarantee uninterrupted service during the maintenance window.


Components

PSTN-Termination, Upstream/Peerings


Locations

Munich, Nuremberg, Frankfurt/Main, UK, Spain, Austria, Switzerland, Netherlands, France, Italy, Poland


Schedule

November 14, 2024 22:00 - November 15, 2024 01:00 CET
November 14, 2024 21:00 - November 15, 2024 00:00 UTC


November 14, 2024 22:00 CET
November 14, 2024 21:00 UTC
[Update] Scheduled maintenance is starting.

November 15, 2024 01:00 CET
November 15, 2024 00:00 UTC
[Update] Scheduled maintenance is complete.
NCTI Pro (estos): maintenance on infrastructurePlanned Maintenance

Description

Please note that our partner estos will be carrying out maintenance on the NCTI Pro infrastructure today, Thursday, November 14, 2024, from 8:00 pm to 10:00 pm CET. According to estos, the following services are affected: - UCConnect - License Server - Mobility Services - Voice Services During this period, there may be limited availability of the applications mentioned. We ask for your understanding for this necessary measure and will be happy to answer any questions you may have.


Components

Third Party Integration / Value Add Services


Locations

Munich, Nuremberg, Frankfurt/Main


Schedule

November 14, 2024 20:00 - November 14, 2024 22:00 CET
November 14, 2024 19:00 - November 14, 2024 21:00 UTC


November 14, 2024 20:00 CET
November 14, 2024 19:00 UTC
[Update] Scheduled maintenance is starting.

November 14, 2024 22:00 CET
November 14, 2024 21:00 UTC
[Update] Scheduled maintenance is complete.
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