Cloudya Desktop App – Sporadic Login Problems

We are pleased to inform you that the login issues for the Cloudya Desktop App have been resolved. You should now be able to use the service as usual.

We apologise for any inconvenience caused and appreciate your patience.
Should you encounter any further issues, please do not hesitate to contact us.
Additionally, for urgent matters, you may reach us by sending an email to support@nfon.com

Our team has provided a hotfix on the platform that stabilizes the login to the Desktop App.
To activate the hotfix, please reload the page in the Desktop App (menu: Window -> Refresh Page) or restart the Desktop App. A download or reinstallation is NOT necessary with this hotfix.

The reported issue is still ongoing.

Please note that we will not be publishing any further status updates over the upcoming weekend unless there are new developments.
Our specialist departments continue to work diligently in the background to analyze and resolve the existing disruption.

The Cloudya Desktop App is still experiencing sporadic login issues.

Our team is working with high priority to identify and resolve the root cause.
We will provide another update as soon as new information becomes available.
Thank you for your patience and understanding.