Desktop App Login Issue with MFA activated

We would like to inform you that the issue has been resolved and all affected systems are now operating normally again.

The issue has been resolved. We are continuing to monitor the situation to ensure that all services remain stable.

Our technical teams are continuing to investigate the issue with highest priority.
There are no new updates at this time.
We will keep you informed and appreciate your continued patience.

The issue is still under investigation.
We will keep you informed and appreciate your patience.

We are still analyzing the Cloudya Desktop App login issue related to MFA.
We’ll keep you informed of any updates.

We have observed a behavior where, in some cases, the Cloudya Desktop App does not log in correctly when Multi-Factor Authentication (MFA) is enabled.

In several instances, the issue was resolved by fully closing and then restarting the app. If needed, please try this step once or twice.