NFON Status

Description

We will perform a planned Firmware deployment on our Registrar Infrastruktur in our data centers. During this maintenance customer services should not be affected. In case of a short outage, registrations/authentication for customer devices are not possible.

Components

PSTN-Termination

Locations

Munich, Nuremberg, Frankfurt/Main, UK, Spain, Austria, Switzerland, Netherlands, France, Italy

Schedule

May 16, 2024 22:00 - May 16, 2024 23:55 CEST
May 16, 2024 20:00 - May 16, 2024 21:55 UTC

Description

We will perform a planned Firmware deployment on our Carrier Infrastruktur in our data centers. During this maintenance Customer services should not be affected.

Components

PSTN-Termination

Locations

Munich, Nuremberg, Frankfurt/Main, UK, Spain, Austria, Switzerland, Netherlands, France, Italy

Schedule

May 16, 2024 22:00 - May 16, 2024 23:55 CEST
May 16, 2024 20:00 - May 16, 2024 21:55 UTC

Description

During this maintenance we are performing work on our Cloudya backend services. We do not expect any impact, but we cannot guarantee uninterrupted service during the maintenance window.

Components

Basic Telephony, Secondary Telephony

Locations

Munich, Nuremberg

Schedule

May 14, 2024 22:00 - May 15, 2024 00:00 CEST
May 14, 2024 20:00 - May 14, 2024 22:00 UTC

Description

* All partners and customers in pilot mode will get new Presence statuses that reflect better their availability. Additionally, we are introducing Global DND to disable notifications on all platforms and Device DND to disable notifications only in the device where it is activated * Partners and customers in pilot mode can activate the Presence synchronization with Microsoft Teams from the service portal. The status "line-in-use" will then synchronize with "in a call" in both directions.

Components

Devices

Locations

Munich, Nuremberg, Frankfurt/Main

Schedule

May 14, 2024 22:00 - May 14, 2024 23:00 CEST
May 14, 2024 20:00 - May 14, 2024 21:00 UTC

Description

We have developed additional testing procedures to ensure proper functionality after the upgrade of CCHub. In order to test these procedures in more detail, we will postpone the upgrade and keep you informed of a new upgrade date. Contact Center Hub for Resellers will be upgraded to version 2024.01 (previous naming convention v6.27). (customer instances will be upgraded at a later time) During this process, the service may be partially interrupted. A browser restart for clients and a new user login will be required afterwards. Further information about the new functions can be found here: https://customer.daktela.com/changelog/v6plus/

Components

Third Party Integration / Value Add Services

Locations

Munich, Nuremberg, Frankfurt/Main

Schedule

April 9, 2024 22:00 - April 10, 2024 01:00 CEST
April 9, 2024 20:00 - April 9, 2024 23:00 UTC

Description

We have developed additional testing procedures to ensure proper functionality after the upgrade of CCHub. In order to test these procedures in more detail, we will postpone the upgrade and keep you informed of a new upgrade date. Contact Center Hub for Customers will be upgraded to version 2024.01 (previous naming convention v6.27). During this process, the service may be partially interrupted. A browser restart for clients and a new user login will be required afterwards. Further information about the new functions can be found here: https://customer.daktela.com/changelog/v6plus/

Components

Third Party Integration / Value Add Services

Locations

Munich, Nuremberg, Frankfurt/Main

Schedule

April 9, 2024 22:00 - April 10, 2024 01:00 CEST
April 9, 2024 20:00 - April 9, 2024 23:00 UTC