NFON Status

All Systems Operational

Updated a few seconds ago

Basic Telephony




Operational

Secondary Telephony




Operational

Administration




Operational

User self care




Operational

Devices




Operational

PSTN-Termination




Operational

Upstream/Peerings




Operational

Third Party Integration / Value Add Services




Operational

Scheduled Maintenance

Ncontactcenter (NCC): Release update Planned Maintenance

Schedule

August 10, 2024 22:00 - August 11, 2024 06:00 CEST
August 10, 2024 20:00 - August 11, 2024 04:00 UTC

Components

Third Party Integration / Value Add Services

Locations

Munich, Nuremberg, Frankfurt/Main

Description

During the entire maintenance window, a release update will take place. Therefore the service may partly be interrupted. If needed, a backup-routing for the NCC Service numbers has to be activated for the timeframe by the customer. A client browser restart and new user log-in is required after the maintenance window. In addition, the Browser cache must be cleared, so that the new user interface is shown correctly.

History (Last 7 days)

SIP Trunk Flexx: Issues with taking/receiving callsPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Basic Telephony


Locations

Munich, Nuremberg, Frankfurt/Main



July 26, 2024 09:05 CEST
July 26, 2024 07:05 UTC
[Investigating] We regret to inform you that some customers may be experiencing difficulties with making or receiving calls via the SIP Trunk Flexx. The cause is currently unclear, our technical team is actively investigating the issue.

July 26, 2024 09:22 CEST
July 26, 2024 07:22 UTC
[Monitoring] Our technical team has identified the cause and fixed the issue. We are monitoring closely

July 26, 2024 11:15 CEST
July 26, 2024 09:15 UTC
[Resolved] We have not found any other issues after close monitoring. Therefore we close this issue.
Firmware deployment on our Registrar InfrastrukturPlanned Maintenance

Description

We will perform a planned Firmware deployment on our Registrar Infrastruktur in our data centers. During this maintenance customer services should not be affected. In case of a short outage, registrations/authentication for customer devices are not possible.


Components

Basic Telephony


Locations

Munich, Nuremberg, Frankfurt/Main


Schedule

July 25, 2024 22:00 - July 26, 2024 01:00 CEST
July 25, 2024 20:00 - July 25, 2024 23:00 UTC


July 25, 2024 22:00 CEST
July 25, 2024 20:00 UTC
[Update] Scheduled maintenance is starting.

July 26, 2024 01:00 CEST
July 25, 2024 23:00 UTC
[Update] Scheduled maintenance is complete.
Cloudya WebApp MaintenancePlanned Maintenance

Description

General improvements and minor bugfixes.


Components

Devices


Locations

Munich, Nuremberg, Frankfurt/Main


Schedule

July 25, 2024 22:00 - July 25, 2024 23:00 CEST
July 25, 2024 20:00 - July 25, 2024 21:00 UTC


July 25, 2024 22:02 CEST
July 25, 2024 20:02 UTC
[Update] Start Maintenance.

July 25, 2024 22:56 CEST
July 25, 2024 20:56 UTC
[Update] End Maintenance.
Update Administration PortalPlanned Maintenance

Description

During this maintenance work we will be releasing a new version 1.19.0.0 of the adminstration portal. We do not expect any impact however during maintenance window we cannot guarantee some service disruption during the window.


Components

Administration


Locations

Munich, Nuremberg


Schedule

July 23, 2024 22:10 - July 23, 2024 23:30 CEST
July 23, 2024 20:10 - July 23, 2024 21:30 UTC


July 23, 2024 22:43 CEST
July 23, 2024 20:43 UTC
[Update] Starting deployment service portal (SP3) 1.19.0.0

July 23, 2024 23:03 CEST
July 23, 2024 21:03 UTC
[Update] successfully deployed service portal (SP3) 1.19.0.0
* NFON is using the subcontractor T3CH.com LLC (Status.Io) for the notification service via E-Mail and the subcontractor Twilio Inc. for the notification service via SMS. While subscribing to the service the user accepts that the personal data (e-mail address and / or cell phone number) will be processed in the United States. Further details to privacy policy can be found here (status.io/privacy)