NFON Status

Active Incident

Updated a few seconds ago

Cloudya: Login to mobile apps and Desktop app currently not possibleOperational

Incident Status

Operational

Components

User self care

Locations

Munich, Nuremberg, Frankfurt/Main


January 26, 2023 19:17 CET
January 26, 2023 18:17 UTC
[Investigating] At the moment it's not possible to login into the mobile apps and the Desktop app. Already established sessions are not affected, also the login to the WebApp is still possible. We are investigating.

January 26, 2023 19:57 CET
January 26, 2023 18:57 UTC
[Monitoring] The issue has been solved. We will monitor the service closely.
Target and service configuration changes currently not possibleOperational

Incident Status

Operational

Components

Administration, User self care

Locations

Munich, Nuremberg, Frankfurt/Main


January 26, 2023 17:38 CET
January 26, 2023 16:38 UTC
[Investigating] It is currently not possible to set a new call forwarding or edit existing ones. We are investigating.

January 26, 2023 18:24 CET
January 26, 2023 17:24 UTC
[Identified] The issue is not just limited to forwarding like initial stated, but affects every change to extensions and services. We are working on it.

January 26, 2023 19:57 CET
January 26, 2023 18:57 UTC
[Monitoring] The issue has been solved. We will monitor the service closely.

Basic Telephony




Operational

Secondary Telephony




Operational

Administration




Operational

User self care




Operational

Devices




Operational

PSTN-Termination




Operational

Upstream/Peerings




Operational

Third Party Integration / Value Add Services




Operational

Scheduled Maintenance

Ncontactcenter (NCC): Information about release updatePlanned Maintenance

Schedule

January 28, 2023 22:00 - January 29, 2023 06:00 CET
January 28, 2023 21:00 - January 29, 2023 05:00 UTC

Components

Third Party Integration / Value Add Services

Locations

Munich, Nuremberg

Description

During the entire maintenance window, a release update will take place. Therefore the service may partly be interrupted. If needed, a backup-routing for the NCC Service numbers has to be activated for the timeframe by the customer. A client browser restart and new user log-in is required after the maintenance window. No immediate further customer interaction is required thereafter.

History (Last 7 days)

Update Administration PortalPlanned Maintenance

Description

During this maintenance work we will be releasing a new version 1.16.5.0 of the adminstration portal. We do not expect any impact however during maintenance window we cannot guarantee some service disruption during the window.


Components

Administration


Locations

Munich, Nuremberg


Schedule

January 26, 2023 22:00 - January 26, 2023 23:30 CET
January 26, 2023 21:00 - January 26, 2023 22:30 UTC


January 26, 2023 22:04 CET
January 26, 2023 21:04 UTC
[Update] starting deployment of service portal 1.16.5.0

January 26, 2023 22:58 CET
January 26, 2023 21:58 UTC
[Update] successfully deployed service portal 1.16.5.0
Device platform maintenancePlanned Maintenance

Description

We will be releasing new versions of our device platform components (Provisioning, Redirection Service, Device Services, Device API). During the maintenance the components will not be available intermittently. We do not expect any impact however during maintenance window we cannot guarantee some service disruption during the window.


Components

Devices


Locations

Munich, Nuremberg


Schedule

January 24, 2023 23:00 - January 25, 2023 00:30 CET
January 24, 2023 22:00 - January 24, 2023 23:30 UTC


January 24, 2023 22:51 CET
January 24, 2023 21:51 UTC
[Update] Scheduled maintenance is starting

January 25, 2023 00:32 CET
January 24, 2023 23:32 UTC
[Update] Maintenance completed without problems
Cloudya MaintenancePlanned Maintenance

Description

During this maintenance work we will be releasing a new version of Cloudya. Release Notes: https://www.nfon.com/de/service/release-notes/


Components

Secondary Telephony


Locations

Munich, Nuremberg


Schedule

January 24, 2023 22:00 - January 24, 2023 23:00 CET
January 24, 2023 21:00 - January 24, 2023 22:00 UTC


January 24, 2023 22:00 CET
January 24, 2023 21:00 UTC
[Update] Started

January 24, 2023 22:08 CET
January 24, 2023 21:08 UTC
[Update] Deployed successfully
Network MaintenancePlanned Maintenance

Description

We will be performing network maintenance in our core network infrastructure. We are trying to minimize effects for our customers. During some parts of the maintenance short (< 5 minute) network outages for some customers may occur.


Components

Basic Telephony, Secondary Telephony, Administration, User self care, Devices, PSTN-Termination, Upstream/Peerings, Third Party Integration / Value Add Services


Locations

Frankfurt/Main


Schedule

January 19, 2023 22:00 - January 20, 2023 03:00 CET
January 19, 2023 21:00 - January 20, 2023 02:00 UTC


January 19, 2023 11:32 CET
January 19, 2023 10:32 UTC
[Update] The maintenance was rescheduled from 24/01/23 to 19/01/23

January 19, 2023 22:01 CET
January 19, 2023 21:01 UTC
[Update] Network maintenance starts now

January 19, 2023 23:33 CET
January 19, 2023 22:33 UTC
[Update] Network maintenance is finished
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