NFON Status

Active Incident

Updated a few seconds ago

Incident Status

Operational

Components

PSTN-Termination

Locations

Munich, Nuremberg, Frankfurt/Main



February 28, 2024 17:01 CET
February 28, 2024 16:01 UTC
[Investigating] We are currently experiencing issues with PSTN calls (inbound / outbound). We are investigating with the affected partner carrier.

February 28, 2024 17:53 CET
February 28, 2024 16:53 UTC
[Investigating] We are still investigating with the affected partner carrier. We will update as soon as possible.

February 28, 2024 18:09 CET
February 28, 2024 17:09 UTC
[Identified] We implemented a routing change, outgoing calls are possible again without restrictions. Incoming telephony is still affected, we are in direct dialogue with the carrier concerned and are working hard to rectify the fault.

February 28, 2024 18:37 CET
February 28, 2024 17:37 UTC
[Identified] Incoming telephony is still affected, we are in direct dialogue with the carrier concerned and escalated the issue at the carrier.

February 28, 2024 19:24 CET
February 28, 2024 18:24 UTC
[Identified] Incoming telephony is still affected, we are in direct dialogue with the carrier concerned and escalated the issue at the carrier again.

February 28, 2024 19:58 CET
February 28, 2024 18:58 UTC
[Identified] Incoming telephony is still affected, we are still in direct dialogue with the carrier concerned and escalated the issue at the carrier again.

February 28, 2024 21:13 CET
February 28, 2024 20:13 UTC
[Identified] Incoming telephony is still affected, we are in direct dialogue with the carrier concerned and analyse the problem together

February 28, 2024 23:05 CET
February 28, 2024 22:05 UTC
[Monitoring] The carrier has identified some problems in their infrastructure which they are still working on. Working closely with the incidents teams of the carrier we were able to work around the problem and enable incoming calls via that carrier again. We cannot see any more problems right now. We will closely monitor the systems until we have a final clearance from the carrier and coordinate the removal of the workarounds with them in a maintenance window.

February 29, 2024 04:15 CET
February 29, 2024 03:15 UTC
[Identified] Sporadically incoming telephony has currently no audio connection, we are in direct dialogue with the carrier concerned and analyse the problem together.

February 29, 2024 05:09 CET
February 29, 2024 04:09 UTC
[Identified] Sporadically incoming telephony has currently no audio connection, we are in direct dialogue with the carrier concerned and analyse the problem together.

February 29, 2024 08:01 CET
February 29, 2024 07:01 UTC
[Identified] The issue has been identified to be on the related partner carrier. Other customers of that carrier are also affected.

February 29, 2024 09:06 CET
February 29, 2024 08:06 UTC
[Identified] The issue has been acknowledged as a major outage on the related partner carrier. Many other customers of that carrier are also affected. We are in direct dialogue with the carrier concerned and working on the problem.

February 29, 2024 10:06 CET
February 29, 2024 09:06 UTC
[Identified] The issue was acknowledged as a major incident on the voice platform of our partner carrier BT - British Telecom. This causing degraded service for multiple customer across Germany. All technical teams required are engaged and working through the problem.

February 29, 2024 11:11 CET
February 29, 2024 10:11 UTC
[Identified] Still all technical teams required are engaged and working through the problem. We are in close contact with our Partner BT - British Telecom.

February 29, 2024 11:45 CET
February 29, 2024 10:45 UTC
[Monitoring] BT was able to identifiy the issue and implemented a workaround in their infrastructure. That enabled incoming calls via BT again. We cannot see any more problems right now. We will closely monitor the systems until we have a final clearance from BT and coordinate the removal of the workarounds with them in a maintenance window.

Basic Telephony




Operational

Secondary Telephony




Operational

Administration




Operational

User self care




Operational

Devices




Operational

PSTN-Termination




Operational

Upstream/Peerings




Operational

Third Party Integration / Value Add Services




Operational

History (Last 7 days)

Cloudya WebApp MaintenancePlanned Maintenance

Description

Cloudya Desktop app versions older than 1.7.7 now displays a notification to warn users that all versions older than 1.7.7 will no longer be accessible from May 1st and that an update to the newest and secure version is required.


Components

Devices


Locations

Munich, Nuremberg, Frankfurt/Main


Schedule

February 29, 2024 22:00 - February 29, 2024 23:00 CET
February 29, 2024 21:00 - February 29, 2024 22:00 UTC



February 29, 2024 22:01 CET
February 29, 2024 21:01 UTC
[Update] Start maintenance

February 29, 2024 22:20 CET
February 29, 2024 21:20 UTC
[Update] End maintenance
Cloudya Backend MaintenancePlanned Maintenance

Description

We are currently performing maintenance on our Cloudya backend services. We do not expect any impact, but we cannot guarantee uninterrupted service during the maintenance window.


Components

Basic Telephony, Secondary Telephony, User self care


Locations

Munich, Nuremberg


Schedule

February 27, 2024 22:00 - February 28, 2024 00:00 CET
February 27, 2024 21:00 - February 27, 2024 23:00 UTC



February 26, 2024 10:50 CET
February 26, 2024 09:50 UTC
[Update] During this maintenance we are performing work on our Cloudya backend services. We do not expect any impact, but we cannot guarantee uninterrupted service during the maintenance window.

February 27, 2024 22:08 CET
February 27, 2024 21:08 UTC
[Update] Maintenance started

February 27, 2024 23:42 CET
February 27, 2024 22:42 UTC
[Update] Maintenance finished

Description

We are conducting routine maintenance work on our virtualization infrastructure. No influence on the operation is to be expected.


Components

Secondary Telephony, Administration, User self care, Devices


Locations

Munich


Schedule

February 24, 2024 22:00 - February 24, 2024 23:30 CET
February 24, 2024 21:00 - February 24, 2024 22:30 UTC



February 24, 2024 22:00 CET
February 24, 2024 21:00 UTC
[Update] Scheduled maintenance is starting.

February 24, 2024 23:30 CET
February 24, 2024 22:30 UTC
[Update] Scheduled maintenance is complete.

Description

We will move our BT Interconnect to a different SBC. During that time there should be no outages but may be possible.


Components

PSTN-Termination


Locations

Munich, Nuremberg, Frankfurt/Main


Schedule

February 23, 2024 22:00 - February 23, 2024 23:59 CET
February 23, 2024 21:00 - February 23, 2024 22:59 UTC



February 23, 2024 22:00 CET
February 23, 2024 21:00 UTC
[Update] Scheduled maintenance is starting.

February 23, 2024 23:59 CET
February 23, 2024 22:59 UTC
[Update] Scheduled maintenance is complete.