NFON Status

All Systems Operational

Updated a few seconds ago

Basic Telephony




Operational

Secondary Telephony




Operational

Administration




Operational

User self care




Operational

Devices




Operational

PSTN-Termination




Operational

Upstream/Peerings




Operational

Third Party Integration / Value Add Services




Operational

Scheduled Maintenance

Planned Datacenter RelocationPlanned Maintenance

Schedule

August 31, 2024 09:00 - September 1, 2024 20:00 CEST
August 31, 2024 07:00 - September 1, 2024 18:00 UTC

Components

Basic Telephony, Secondary Telephony, Administration, User self care, Devices, PSTN-Termination, Upstream/Peerings, Third Party Integration / Value Add Services

Locations

Munich, Nuremberg, Frankfurt/Main, UK, Spain, Austria, Switzerland, Netherlands, France, Italy, Poland

Description

During the weekend of 31.08.2024 and 01.09.2024, one of our three redundantly designed data centers will be shut down for maintenance purposes. Due to our two additional data centers, all NFON services will be available to our users without restriction. An impact on the availability of services is not to be expected.
NEO Suite MaintenancePlanned Maintenance

Schedule

September 28, 2024 22:00 - September 29, 2024 02:00 CEST
September 28, 2024 20:00 - September 29, 2024 00:00 UTC

Components

Third Party Integration / Value Add Services

Locations

Munich, Nuremberg, Frankfurt/Main

Description

We would like to inform you that we will carry out maintenance to neo suite version 7.1.0-26.0 on Saturday, 28st September from 22:00 – 02:00 (CEST). The user interface and all client applications including POWERplay Web, POWERplay Pro, CLIENTcommnad, ScreenRec and DOWNLOADclient will not be accessible during the maintenance.

History (Last 7 days)

Infrastructure Maintenance Planned Maintenance

Description

Planned maintenance work on our data center infrastructure will take place during the upcoming maintenance window. An impact on the availability of services is not to be expected


Components

Basic Telephony, Upstream/Peerings


Locations

Munich


Schedule

September 17, 2024 22:00 - September 18, 2024 01:00 CEST
September 17, 2024 20:00 - September 17, 2024 23:00 UTC


September 17, 2024 22:00 CEST
September 17, 2024 20:00 UTC
[Update] Planned maintenance work on our data center infrastructure. An impact on the availability of services is not to be expected.

September 18, 2024 01:00 CEST
September 17, 2024 23:00 UTC
[Update] The planned maintenance work on the data center infrastructure has been completed.
NContactCenter - issues with in- and outbound callsService Disruption

Incident Status

Service Disruption


Components

Third Party Integration / Value Add Services


Locations

Munich, Nuremberg, Frankfurt/Main



September 12, 2024 11:12 CEST
September 12, 2024 09:12 UTC
[Investigating] Currently we receive reports about issues with making and receiving calls in NContactCenter (jtel). Other products and solutions like CCHub and Cloudya are not affected. Our technical teams and the supplier are investigating.

September 12, 2024 11:55 CEST
September 12, 2024 09:55 UTC
[Monitoring] A detailed analysis showed that the problem lay outside the NFON infrastructure. Our supplier was then able to solve the problem and NContactCenter is now fully functional again.

September 12, 2024 16:22 CEST
September 12, 2024 14:22 UTC
[Resolved] We have not found any other problems after close monitoring. Therefore we close this issue.
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