Information notices
Tuesday 03.11.2026 (maintenance window)
Hardphones
- Security improvements for snom devices.
- New firmware for Yealink T3 series 124.87.0.22 and Fanvil H2U V2 Hotelphone 2.12.24.1.
Internal security and stabilization measures for infrastructure and services.
Thursday 05.11.2026 (maintenance window)
Internal security and stabilization measures for infrastructure and services.
As a precautionary security measure, we have temporarily disabled the password reset functionality for Cloudya Login / NFON User Management due to a vulnerability in a third-party software component used in our authentication infrastructure.
There is no indication of exploitation or unauthorized access. This is a purely precautionary measure to protect our users.
We are actively working on the issue and will restore the functionality as soon as it is safe to do so.
Scheduled maintenances
NFON Contact Center Hub (CCHub): Major Release update
CCHub will be upgraded to version 2026.1.
With this version, we will be rolling out the new NEO user interface as standard.
The CLASSIC user interface will no longer be supported in future software versions.
The service may partly be interrupted during that process.
A browser restart for clients and new user log-in is required afterwards.
Following CCHub instances will be updated during the maintenance:
- Customer (UK)
On Saturday, November 21, 2026, between 22:00 and 24:00 CET (21:00 and 23:00 UTC), we will perform scheduled maintenance on components of our infrastructure.
While no service disruption is expected, brief interruptions or limited availability of the AppSuite services (Web- and mobile apps) may occur during this maintenance window.
Core telephony services will remain unaffected.
Our technical teams will closely monitor the maintenance to ensure normal service availability.