NFON Status

All Systems Operational

Updated a few seconds ago

Basic Telephony




Operational

Secondary Telephony




Operational

Administration




Operational

User self care




Operational

Devices




Operational

PSTN-Termination




Operational

Upstream/Peerings




Operational

Third Party Integration / Value Add Services




Operational

Scheduled Maintenance

PBX MaintenancePlanned Maintenance

Schedule

May 19, 2022 22:00 - 23:59 CEST
May 19, 2022 20:00 - 21:59 UTC

Components

Basic Telephony

Locations

Munich

Description

We are conducting routine maintenance work on some PBX systems and expect no downtime for customers however during maintenance window we cannot guarantee some service disruption during the window.
Skype for Business Maintenance (Deutsche Telekom) Planned Maintenance

Schedule

May 28, 2022 18:00 - 23:59 CEST
May 28, 2022 16:00 - 21:59 UTC

Components

Third Party Integration / Value Add Services

Locations

Munich, Nuremberg

Description

Our partner Deutsche Telekom is conducting maintenance on the shared/hosted Skype for Business platform. Short service restrictions may occur during maintenance work. Other Skype for Business users are not affected.

History (Last 7 days)

Registration issues Partial Service Disruption

Incident Status

Partial Service Disruption


Components

Basic Telephony, Devices


Locations

Nuremberg



May 18, 2022 08:50 CEST
May 18, 2022 06:50 UTC
[Identified] Some customers are reporting problems with phone registrations. We're investigating.

May 18, 2022 09:21 CEST
May 18, 2022 07:21 UTC
[Monitoring] The registration issues were solved, We'll closely monitoring the systems.

May 18, 2022 09:37 CEST
May 18, 2022 07:37 UTC
[Resolved] We found no further problems after a closely monitoring. Therefore we close this issue.
NMonitoring Queues UpdatePlanned Maintenance

Description

Please be advised update version 22.02 for NMonitoring Queues will be deployed during this timeframe. Availability of the NMonitoring Queues portal and collected data maybe unavailable during this time.


Components

Third Party Integration / Value Add Services


Locations

Munich, Nuremberg


Schedule

May 17, 2022 22:00 - May 17, 2022 23:00 CEST
May 17, 2022 20:00 - May 17, 2022 21:00 UTC


May 17, 2022 22:00 CEST
May 17, 2022 20:00 UTC
[Update] Scheduled maintenance is starting.

May 17, 2022 23:00 CEST
May 17, 2022 21:00 UTC
[Update] Scheduled maintenance is complete.
Neorecording maintenancePlanned Maintenance

Description

Please be advised a hotfix for the Neo Suite version 6.7.0-9.0 will be deployed on the 17th of May. The maintenance will begin at 10pm (CEST) and will end by 11pm (CEST). During this time the user interface and all client applications including POWERplay Web, POWERplay Pro, CLIENTcommand and DOWNLOADclient will not be accessible. There will not be any recording downtime meaning that individual calls are still recorded during this period.


Components

Third Party Integration / Value Add Services


Locations

Munich, Nuremberg


Schedule

May 17, 2022 22:00 - May 17, 2022 23:00 CEST
May 17, 2022 20:00 - May 17, 2022 21:00 UTC


May 17, 2022 22:00 CEST
May 17, 2022 20:00 UTC
[Update] Scheduled maintenance is starting.

May 17, 2022 23:00 CEST
May 17, 2022 21:00 UTC
[Update] Scheduled maintenance is complete.
Ncontrol MaintenancePlanned Maintenance

Description

During this maintenance work we will be releasing a new version of Ncontrol. We do not expect any impact however during maintenance window we cannot guarantee some service disruption during the window.


Components

Secondary Telephony


Locations

Munich, Nuremberg


Schedule

May 17, 2022 22:00 - May 17, 2022 23:00 CEST
May 17, 2022 20:00 - May 17, 2022 21:00 UTC


May 17, 2022 22:09 CEST
May 17, 2022 20:09 UTC
[Update] Maintenance Started

May 17, 2022 22:53 CEST
May 17, 2022 20:53 UTC
[Update] finished maintenance
Cloudya Maintenance Planned Maintenance

Description

During this maintenance work we will be releasing a new version of Cloudya. Release Notes: https://www.nfon.com/de/service/release-notes/


Components

Basic Telephony


Locations

Munich, Nuremberg


Schedule

May 17, 2022 22:00 - May 17, 2022 23:00 CEST
May 17, 2022 20:00 - May 17, 2022 21:00 UTC


May 17, 2022 22:03 CEST
May 17, 2022 20:03 UTC
[Update] Start Maintenance

May 17, 2022 22:19 CEST
May 17, 2022 20:19 UTC
[Update] Finish Maintenance
PBX MaintenancePlanned Maintenance

Description

We are conducting routine maintenance work on some PBX systems and expect no downtime for customers however during maintenance window we cannot guarantee some service disruption during the window.


Components

Basic Telephony


Locations

Munich, Nuremberg


Schedule

May 12, 2022 22:00 - May 12, 2022 23:59 CEST
May 12, 2022 20:00 - May 12, 2022 21:59 UTC


May 12, 2022 22:00 CEST
May 12, 2022 20:00 UTC
[Update] Scheduled maintenance is starting.

May 12, 2022 23:59 CEST
May 12, 2022 21:59 UTC
[Update] Scheduled maintenance is complete.
Device platform maintenancePlanned Maintenance

Description

We will be releasing new versions of our device platform components (Provisioning, Redirection Service, Device Services, Device API). During the maintenance the components will not be available intermittently. We do not expect any impact however during maintenance window we cannot guarantee some service disruption during the window.


Components

Devices


Locations

Munich, Nuremberg


Schedule

May 12, 2022 23:00 - May 13, 2022 00:30 CEST
May 12, 2022 21:00 - May 12, 2022 22:30 UTC


May 12, 2022 23:10 CEST
May 12, 2022 21:10 UTC
[Update] Scheduled maintenance is starting

May 12, 2022 23:57 CEST
May 12, 2022 21:57 UTC
[Update] Maintenance completed without problems
Update Administration PortalPlanned Maintenance

Description

During this maintenance work we will be releasing a new version 1.15.6.0 of the adminstration portal. We do not expect any impact however during maintenance window we cannot guarantee some service disruption during the window.


Components

Administration


Locations

Munich, Nuremberg


Schedule

May 12, 2022 22:00 - May 12, 2022 23:30 CEST
May 12, 2022 20:00 - May 12, 2022 21:30 UTC


May 12, 2022 22:06 CEST
May 12, 2022 20:06 UTC
[Update] starting service portal 1.15.6.0 deployment.

May 12, 2022 22:45 CEST
May 12, 2022 20:45 UTC
[Update] successfully deployed service portal 1.15.6.0 ,
* NFON is using the subcontractor T3CH.com LLC (Status.Io) for the notification service via E-Mail and the subcontractor Twilio Inc. for the notification service via SMS. While subscribing to the service the user accepts that the personal data (e-mail address and / or cell phone number) will be processed in the United States. Further details to privacy policy can be found here (status.io/privacy)