NFON Status

All Systems Operational

Updated a few seconds ago

Basic Telephony




Operational

Secondary Telephony




Operational

Administration




Operational

User self care




Operational

Devices




Operational

PSTN-Termination




Operational

Upstream/Peerings




Operational

Third Party Integration / Value Add Services




Operational

Scheduled Maintenance

Ncontrol MaintenancePlanned Maintenance

Schedule

November 16, 2021 22:00 - 23:00 CET
November 16, 2021 21:00 - 22:00 UTC

Components

Secondary Telephony

Locations

Munich, Nuremberg

Description

During this maintenance work we will be releasing a new version of Ncontrol.
Cloudya MaintenancePlanned Maintenance

Schedule

December 7, 2021 22:00 - December 8, 2021 00:00 CET
December 7, 2021 21:00 - December 7, 2021 23:00 UTC

Components

Secondary Telephony

Locations

Munich, Nuremberg

Description

During this maintenance work we will be releasing a new version of Cloudya. Release Notes: https://www.nfon.com/de/service/release-notes/

History (Last 7 days)

working on administration portal problemService Disruption

Incident Status

Service Disruption


Components

Administration


Locations

Munich, Nuremberg



December 6, 2021 20:21 CET
December 6, 2021 19:21 UTC
[Identified] Currently the administration portal is not running due to some internal connection problems. The team is working on it, we expect the admin portal up and running until 10pm.

December 6, 2021 20:59 CET
December 6, 2021 19:59 UTC
[Resolved] The admin portal is up and running.

December 6, 2021 21:00 CET
December 6, 2021 20:00 UTC
[Resolved] The admin portal is up and running.
Cloudya MaintenancePlanned Maintenance

Description

During this maintenance work we will be releasing a new version of Cloudya. Release Notes: https://www.nfon.com/de/service/release-notes/


Components

Secondary Telephony


Locations

Munich, Nuremberg


Schedule

December 2, 2021 15:03 - December 2, 2021 15:30 CET
December 2, 2021 14:03 - December 2, 2021 14:30 UTC


December 2, 2021 15:06 CET
December 2, 2021 14:06 UTC
[Update] Start maintenance for Hotfix

December 2, 2021 15:18 CET
December 2, 2021 14:18 UTC
[Update] Hotfix maintenance finished
Cloudya Web/Desktop App SlowDegraded Performance

Incident Status

Degraded Performance


Components

Basic Telephony, User self care, Devices


Locations

Munich, Nuremberg



December 1, 2021 09:18 CET
December 1, 2021 08:18 UTC
[Investigating] We receive problems reports from some customers concerning slow and potentially unusable Cloudya Web/Desktop Apps. We are currently investigating.

December 1, 2021 09:44 CET
December 1, 2021 08:44 UTC
[Identified] We identified a problem creating a lot of load/stress on parts of the platform explaining the performance problems of Cloudya Web/Desktop. First fixes have been applied. We are investigating the root cause and continue to fix remaining performance issues. Cloudya mobile, basic telephony, desk phones etc. are/were not affected.

December 1, 2021 10:06 CET
December 1, 2021 09:06 UTC
[Monitoring] We are optimistic that all performance problems are fixed. We are monitoring the platform.

December 1, 2021 13:49 CET
December 1, 2021 12:49 UTC
[Resolved] Monitoring shows that the platform is stable for many hours.
Device platform maintenancePlanned Maintenance

Description

We will be releasing new versions of our device platform components (Provisioning, Redirection Service, Device Services, Device API). During the maintenance the components will not be available intermittently. We do not expect any impact on our telephony platform.


Components

Devices


Locations

Munich, Nuremberg


Schedule

November 30, 2021 22:00 - December 1, 2021 00:30 CET
November 30, 2021 21:00 - November 30, 2021 23:30 UTC


November 30, 2021 23:23 CET
November 30, 2021 22:23 UTC
[Update] Scheduled maintenance is starting

December 1, 2021 06:07 CET
December 1, 2021 05:07 UTC
[Update] Maintenance completed without problems
Cloudya MaintenancePlanned Maintenance

Description

During this maintenance work we will be releasing a new version of Cloudya. Release Notes: https://www.nfon.com/de/service/release-notes/


Components

Secondary Telephony


Locations

Munich, Nuremberg


Schedule

November 30, 2021 22:00 - November 30, 2021 23:00 CET
November 30, 2021 21:00 - November 30, 2021 22:00 UTC


November 30, 2021 22:03 CET
November 30, 2021 21:03 UTC
[Update] start of deployment

November 30, 2021 23:00 CET
November 30, 2021 22:00 UTC
[Update] deployment finished
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