NFON Status

All Systems Operational

Updated a few seconds ago

Basic Telephony




Operational

Secondary Telephony




Operational

Administration




Operational

User self care




Operational

Devices




Operational

PSTN-Termination




Operational

Upstream/Peerings




Operational

Third Party Integration / Value Add Services




Operational

Scheduled Maintenance

Update Administration PortalPlanned Maintenance

Schedule

June 24, 2021 22:00 - 23:30 CEST
June 24, 2021 20:00 - 21:30 UTC

Components

Administration

Locations

Munich, Nuremberg

Description

During this maintenance work we will be releasing a new version of the adminstration portal.

June 21, 2021 16:13 CEST
June 21, 2021 14:13 UTC
[Update] Update has been postponed to June 24, 2021

History (Last 7 days)

PSTN SBC MaintenancePlanned Maintenance

Description

we are upgrading our carrier infrastrucktur. no outages are expacted.


Components

PSTN-Termination


Locations

Munich, Nuremberg, UK, Spain, Austria, Switzerland, Netherlands, France, Italy


Schedule

June 17, 2021 22:40 - June 17, 2021 23:40 CEST
June 17, 2021 20:40 - June 17, 2021 21:40 UTC


June 17, 2021 22:42 CEST
June 17, 2021 20:42 UTC
[Update] Scheduled maintenance is starting.

June 17, 2021 23:40 CEST
June 17, 2021 21:40 UTC
[Update] Scheduled maintenance is complete.
SOAP API MaintenancePlanned Maintenance

Description

During this maintenance work we will be releasing a new version of the SOAP API.


Components

Administration


Locations

Munich, Nuremberg


Schedule

June 17, 2021 22:00 - June 17, 2021 23:30 CEST
June 17, 2021 20:00 - June 17, 2021 21:30 UTC


June 17, 2021 22:35 CEST
June 17, 2021 20:35 UTC
[Update] starting deployment of the SOAP 1.13.7.0

June 17, 2021 22:50 CEST
June 17, 2021 20:50 UTC
[Update] successfully deployed SOAP 1.13.7.0.
Update Administration PortalPlanned Maintenance

Description

During this maintenance work we will be releasing a new version 1.13.7.0 of the adminstration portal.


Components

Administration


Locations

Munich, Nuremberg


Schedule

June 17, 2021 22:00 - June 17, 2021 23:30 CEST
June 17, 2021 20:00 - June 17, 2021 21:30 UTC


June 17, 2021 22:07 CEST
June 17, 2021 20:07 UTC
[Update] Starting deployment of service portal 1.13.7.0

June 17, 2021 22:34 CEST
June 17, 2021 20:34 UTC
[Update] service portal 1.13.7.0 successfully deployed.
Cloudya MaintenancePlanned Maintenance

Description

Web app deployment


Components

Basic Telephony


Locations

Munich, Nuremberg


Schedule

June 17, 2021 22:00 - June 17, 2021 23:00 CEST
June 17, 2021 20:00 - June 17, 2021 21:00 UTC


June 17, 2021 22:01 CEST
June 17, 2021 20:01 UTC
[Update] Start Maintenance

June 17, 2021 22:23 CEST
June 17, 2021 20:23 UTC
[Update] Finish Maintenance
NContactCenter: Outbound telephony sporadically not possiblePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Third Party Integration / Value Add Services


Locations

Munich, Nuremberg



June 15, 2021 10:02 CEST
June 15, 2021 08:02 UTC
[Identified] Currently outbound telephony with NContactCenter sporadically fails. Our partner is already working on it.

June 15, 2021 10:25 CEST
June 15, 2021 08:25 UTC
[Monitoring] Our partner solved the problem successful. We will monitor the service closely.

June 16, 2021 15:10 CEST
June 16, 2021 13:10 UTC
[Resolved] The issue has been resolved.
sporadic registration issuesDegraded Performance

Incident Status

Degraded Performance


Components

Basic Telephony


Locations

Munich, Nuremberg



June 16, 2021 13:42 CEST
June 16, 2021 11:42 UTC
[Investigating] Some customers reporting registration issues with deskphones. We're investigating.

June 16, 2021 14:00 CEST
June 16, 2021 12:00 UTC
[Monitoring] our R&D solved the registration issue, we'll closely monitoring the systems.

June 16, 2021 14:27 CEST
June 16, 2021 12:27 UTC
[Resolved] Due to an emergency maintenance we had to evacuate one of our (redundant) registrars. While the failover concept worked in general, it did not so for a few customers that were assigned to that registrar. We are investigating the issue post mortem and will fix the problems causing the faulty behaviour.
Device platform maintenancePlanned Maintenance

Description

We will be releasing new versions of our device platform components (Provisioning, Redirection Service, Device Services, Device API). During the maintenance the components will not be available intermittently. We do not expect any impact on our telephony platform.


Components

Devices


Locations

Munich, Nuremberg


Schedule

June 15, 2021 23:30 - June 16, 2021 00:30 CEST
June 15, 2021 21:30 - June 15, 2021 22:30 UTC


June 15, 2021 23:17 CEST
June 15, 2021 21:17 UTC
[Update] Scheduled maintenance is starting

June 16, 2021 00:35 CEST
June 15, 2021 22:35 UTC
[Update] Maintenance completed without problems
PSTN SBC MaintenancePlanned Maintenance

Description

we are updating our Carrier PSTN SBC. No outage is expected during the update.


Components

PSTN-Termination


Locations

Munich, Nuremberg, UK, Spain, Austria, Switzerland, Netherlands, France, Italy


Schedule

June 15, 2021 21:45 - June 15, 2021 23:45 CEST
June 15, 2021 19:45 - June 15, 2021 21:45 UTC


June 15, 2021 21:45 CEST
June 15, 2021 19:45 UTC
[Update] maintenance starting

June 15, 2021 23:45 CEST
June 15, 2021 21:45 UTC
[Update] maintenance complete
* NFON is using the subcontractor T3CH.com LLC (Status.Io) for the notification service via E-Mail and the subcontractor Twilio Inc. for the notification service via SMS. While subscribing to the service the user accepts that the personal data (e-mail address and / or cell phone number) will be processed in the United States. Further details to privacy policy can be found here (status.io/privacy)