Information notices
Tuesday 22.09.2026 (maintenance window)
Cloudya Web App
- Features
Hardware Phones
- New firmware for Gigaset N7xx: 2.70.0, Gigaset P8xx: 10.1.226.16 and Snom: 10.1.226.16
Important internal maintenance and stabilization measures for services and infrastructure.
Thursday 24.09.2026 (maintenance window)
Important internal maintenance and stabilization measures for services and infrastructure.
As a precautionary security measure, we have temporarily disabled the password reset functionality for Cloudya Login / NFON User Management due to a vulnerability in a third-party software component used in our authentication infrastructure.
There is no indication of exploitation or unauthorized access. This is a purely precautionary measure to protect our users.
We are actively working on the issue and will restore the functionality as soon as it is safe to do so.
Past Incidents
NFON Contact Center Hub (CCHub): Emergency Maintenance
We would like to inform you that emergency maintenance will be performed.
Our partner, Daktela, has informed us that there will be a brief service interruption during the maintenance work.
As part of this maintenance, Daktela will apply security patches to the kernel of their virtualization platform, which requires a restart of the underlying virtualization layer. This step is necessary to keep their infrastructure fully secured and...
Due to maintenance work, access to the Cloudya AppSuite will experience brief interruptions on September 17, 2026, during the maintenance window starting at 10:00 p.m CEST (08:00 p.m. UTC). The estimated duration is 5–10 minutes.