NFON Status

All Systems Operational

Updated a few seconds ago

Basic Telephony




Operational

Secondary Telephony




Operational

Administration




Operational

User self care




Operational

Devices




Operational

PSTN-Termination




Operational

Upstream/Peerings




Operational

Third Party Integration / Value Add Services




Operational

Scheduled Maintenance

Update Administration PortalPlanned Maintenance

Schedule

September 28, 2021 22:00 - 23:30 CEST
September 28, 2021 20:00 - 21:30 UTC

Components

Administration

Locations

Munich, Nuremberg

Description

During this maintenance work we will be releasing a new version of the adminstration portal.
SIP Trunk SBC maintenancePlanned Maintenance

Schedule

September 28, 2021 22:00 - September 29, 2021 01:00 CEST
September 28, 2021 20:00 - September 28, 2021 23:00 UTC

Components

PSTN-Termination

Locations

Munich, Nuremberg, UK, Spain, Austria, Switzerland, Netherlands, France, Italy

Description

We are rolling out a new version of our Nconnect Voice Produkt.

History (Last 7 days)

Cloudya MaintenancePlanned Maintenance

Description

During this maintenance work we will be releasing a new version of Cloudya. Release Notes: https://www.nfon.com/de/service/release-notes/


Components

Secondary Telephony


Locations

Munich, Nuremberg


Schedule

September 23, 2021 22:00 - September 23, 2021 23:00 CEST
September 23, 2021 20:00 - September 23, 2021 21:00 UTC


September 23, 2021 22:01 CEST
September 23, 2021 20:01 UTC
[Update] Cloudya WebApp maintenance start

September 23, 2021 22:09 CEST
September 23, 2021 20:09 UTC
[Update] Cloudya WebApp maintenance end
Update Administration PortalPlanned Maintenance

Description

During this maintenance work we will be releasing a new hotfix 1.14.2.1 of the adminstration portal.


Components

Administration


Locations

Munich, Nuremberg


Schedule

September 21, 2021 22:00 - September 21, 2021 23:30 CEST
September 21, 2021 20:00 - September 21, 2021 21:30 UTC


September 21, 2021 22:38 CEST
September 21, 2021 20:38 UTC
[Update] starting hotfix 1.14.2.1 deployment

September 21, 2021 23:17 CEST
September 21, 2021 21:17 UTC
[Update] successfully deployed hotfix 1.14.2.1.
Cloudya MaintenancePlanned Maintenance

Description

During this maintenance work we will be releasing a new version of Cloudya. Release Notes: https://www.nfon.com/de/service/release-notes/


Components

Secondary Telephony


Locations

Munich, Nuremberg


Schedule

September 21, 2021 22:00 - September 22, 2021 01:00 CEST
September 21, 2021 20:00 - September 21, 2021 23:00 UTC


September 21, 2021 22:04 CEST
September 21, 2021 20:04 UTC
[Update] Start maintenance

September 21, 2021 23:08 CEST
September 21, 2021 21:08 UTC
[Update] Maintenance finished
DE: Intermittent Inbound-calls not workingPartial Service Disruption

Incident Status

Partial Service Disruption


Components

PSTN-Termination


Locations

Munich, Nuremberg



September 16, 2021 09:19 CEST
September 16, 2021 07:19 UTC
[Identified] One of our carrier is currently experiencing networks problems within Frankfurt, this is affecting inbound calls to NFON-customers. Our carrier is working for an emergency-routing to stabilize the situation.

September 16, 2021 19:42 CEST
September 16, 2021 17:42 UTC
[Identified] According to our information there is a fibre cut between Deutsche Telekom and one of our providers which affects at least some customers and a certain amount of inbound calls. While both sides claim that the connection between them is redundant it apparently is not. The cut has been identified this afternoon. The current outlook is that the fibre cut should be repaired in the next hours. The incident has reached the highest escalation level within the two carriers and once the immediate problem is solved they will identify how a fibre cut could possibly create a redundant connection to fail. We will closely watch this process. While NFON (and according to our recent information also our Carrier) is not responsible for the outage we of course understand the frustration for the affected customers. We will do everything in our power to clarify the reasons and improve the situation.

September 17, 2021 07:20 CEST
September 17, 2021 05:20 UTC
[Identified] We have not received an update so far. The connection issues occur between Deutsche Telekom and one of our carriers. Since this is technically and commercially outside of NFONs responsibility we are unable to influence this at all unfortunately. We keep pressuring the responsible chain of vendors and will keep you informed. Due to our own redundancy, outbound calls should NOT be affected. Inbound calls cannot be rerouted easily in Germany which is why there is no quick solution we can offer and have to wait for the NGN connection to be repaired.

September 17, 2021 14:02 CEST
September 17, 2021 12:02 UTC
[Monitoring] Our carrier informed us that since appr 11:15 o'clock all inbound termination should be back up. We are monitoring the solution and will force RFO statements in the next days.

September 21, 2021 20:43 CEST
September 21, 2021 18:43 UTC
[Resolved] No further problems seen, full recovery received by carrier.
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