NFON Status

All Systems Operational

Updated a few seconds ago

Basic Telephony




Operational

Secondary Telephony




Operational

Administration




Operational

User self care




Operational

Devices




Operational

PSTN-Termination




Operational

Upstream/Peerings




Operational

Third Party Integration / Value Add Services




Operational

Scheduled Maintenance

Panasonic Redirection Server MaintenancePlanned Maintenance

Schedule

September 13, 2020 02:00 - 10:30 CEST
September 13, 2020 00:00 - 08:30 UTC

Components

Devices

Locations

Munich, Nuremberg

Description

The Panasonic Redirection Service will not be available during this time. The creation of new devices will not be possible. We do not expect any impact on our telephony platform.
Skype for Business Maintenance (Deutsche Telekom) Planned Maintenance

Schedule

November 14, 2020 18:00 - 23:59 CET
November 14, 2020 17:00 - 22:59 UTC

Components

Third Party Integration / Value Add Services

Locations

Munich, Nuremberg

Description

Our partner Deutsche Telekom is conducting maintenance on the shared/hosted Skype for Business platform. Short service restrictions may occur during maintenance work. Other Skype for Business users are not affected.

History (Last 7 days)

sporadic issues with eFax via Cloudya and nControlDegraded Performance

Incident Status

Degraded Performance


Components

Secondary Telephony


Locations

Munich, Nuremberg



October 28, 2020 13:39 CET
October 28, 2020 12:39 UTC
[Investigating] We are currently facing sporadic issues with eFax via Cloudya and nControl - it may result in an error status We are investigating

October 30, 2020 16:27 CET
October 30, 2020 15:27 UTC
[Resolved] The problems with eFax were solved. Most of the issues were caused by encrypted / write protected PDFs, which are not suitable for sending via NFON.
Device platform maintenancePlanned Maintenance

Description

We will be releasing new versions of our device platform components (Provisioning, Redirection Service, Device Services, Device API). During the maintenance the components will not be available intermittently. We do not expect any impact on our telephony platform.


Components

Devices


Locations

Munich, Nuremberg


Schedule

October 29, 2020 23:00 - October 30, 2020 01:00 CET
October 29, 2020 22:00 - October 30, 2020 00:00 UTC


October 29, 2020 22:56 CET
October 29, 2020 21:56 UTC
[Update] Scheduled maintenance is starting

October 30, 2020 00:38 CET
October 29, 2020 23:38 UTC
[Update] Maintenance completed without problems
SOAP API MaintenancePlanned Maintenance

Description

During this maintenance work we will be releasing a new version of the SOAP API.


Components

Administration


Locations

Munich, Nuremberg


Schedule

October 29, 2020 22:00 - October 29, 2020 23:30 CET
October 29, 2020 21:00 - October 29, 2020 22:30 UTC


October 29, 2020 23:18 CET
October 29, 2020 22:18 UTC
[Update] starting deployment of version 1.11.7.0

October 29, 2020 23:23 CET
October 29, 2020 22:23 UTC
[Update] deployment successful.
Update Administration PortalPlanned Maintenance

Description

During this maintenance work we will be releasing a new version of the adminstration portal.


Components

Administration


Locations

Munich, Nuremberg


Schedule

October 29, 2020 22:00 - October 29, 2020 23:30 CET
October 29, 2020 21:00 - October 29, 2020 22:30 UTC


October 29, 2020 22:00 CET
October 29, 2020 21:00 UTC
[Update] deploying service portal 1.11.7.0

October 29, 2020 23:17 CET
October 29, 2020 22:17 UTC
[Update] deployment done
Update Administration PortalPlanned Maintenance

Description

service portal hotfix 1.11.6.1 deplyment


Components

Administration


Locations

Munich, Nuremberg


Schedule

October 27, 2020 22:00 - October 27, 2020 23:00 CET
October 27, 2020 21:00 - October 27, 2020 22:00 UTC


October 27, 2020 22:00 CET
October 27, 2020 21:00 UTC
[Update] starting hotfix deployment

October 27, 2020 23:20 CET
October 27, 2020 22:20 UTC
[Update] deployment successful
Skype for Business Service Disruption (Deutsche Telekom) Partial Service Disruption

Incident Status

Partial Service Disruption


Components

Third Party Integration / Value Add Services


Locations

Munich, Nuremberg



October 27, 2020 10:59 CET
October 27, 2020 09:59 UTC
[Investigating] Our partner Deutsche Telekom informed us about possible current malfunctions on their EBC Skype for Business platform. This has impact on: * PSTN telephony * Instant Messaging * Conferencing * Response Groups * Desktop Sharing The cause for the malfunction is being analyzed. they are working at high pressure to remove this malfunction as soon as possible. Other Skype for Business users are not affected.

October 27, 2020 15:22 CET
October 27, 2020 14:22 UTC
[Resolved] Our partner informed us that the service disruption has been fix since about 13:15 GMT+1. They are still investigating the reasons for the outage and will take appropriate steps to prevent this in the future.
Ncontactcenter (NCC) Service Release (DE and UK platforms)Planned Maintenance

Description

During the entire maintenance window patches will be applied and the operation of the NCC system is partly stopped. If needed a Backup-Routing for the NCC Service numbers has to be activated for the timeframe by the customer. A client browser restart and new user log-in is required after the maintenance window. No immediate further customer interaction is required thereafter.


Components

Third Party Integration / Value Add Services


Locations

Munich, Nuremberg


Schedule

October 24, 2020 22:00 - October 25, 2020 02:00 CEST
October 24, 2020 20:00 - October 25, 2020 00:00 UTC


October 24, 2020 22:00 CEST
October 24, 2020 20:00 UTC
[Update] Scheduled maintenance is starting.

October 25, 2020 02:00 CEST
October 25, 2020 00:00 UTC
[Update] Scheduled maintenance is complete.
Skype for Business Maintenance (Deutsche Telekom) Planned Maintenance

Description

Our partner Deutsche Telekom is conducting maintenance on the shared/hosted Skype for Business platform. Short service restrictions may occur during maintenance work. Other Skype for Business users are not affected.


Components

Third Party Integration / Value Add Services


Locations

Munich, Nuremberg


Schedule

October 24, 2020 20:00 - October 24, 2020 22:00 CEST
October 24, 2020 18:00 - October 24, 2020 20:00 UTC


October 24, 2020 20:00 CEST
October 24, 2020 18:00 UTC
[Update] Scheduled maintenance is starting.

October 24, 2020 22:00 CEST
October 24, 2020 20:00 UTC
[Update] Scheduled maintenance is complete.
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