Information notices
Tuesday 06.10.2026 (maintenance window)
NIA FrontDesk
- Bugfixes
Internal maintenance and stabilization measures for services and infrastructure.
Thursday 08.10.2026 (maintenance window)
Internal maintenance and stabilization measures for services and infrastructure.
As a precautionary security measure, we have temporarily disabled the password reset functionality for Cloudya Login / NFON User Management due to a vulnerability in a third-party software component used in our authentication infrastructure.
There is no indication of exploitation or unauthorized access. This is a purely precautionary measure to protect our users.
We are actively working on the issue and will restore the functionality as soon as it is safe to do so.
Past Incidents
NFON Contact Center Hub (CCHub): Emergency Maintenance
We would like to inform you that emergency maintenance will be performed.
Our partner, Daktela, has informed us that there will be a brief service interruption during the maintenance work.
As part of this maintenance, Daktela will apply security patches to the kernel of their virtualization platform, which requires a restart of the underlying virtualization layer. This step is necessary to keep their infrastructure fully secured and...
The incident has been resolved since about 07:30 UTC, and all affected services are operating normally.
We have continued to monitor the platform and have not observed any further disruptions with this service.
We apologize for the inconvenience caused and thank you for your patience and understanding.