During this maintenance, an OS update will be deployed to NFON’s ICS Recording platform.

NFON runs a high-availability solution; therefore, we do not expect any impact, and all data will remain secure in storage. In the highly unlikely event that a rollback is required, call recording will not be affected.

Components: Third Party Integration / Value Add Services

Locations: UK

During this maintenance, an OS update will be deployed to NFON’s ICS Recording platform.

NFON runs a high-availability solution; therefore, we do not expect any impact, and all data will remain secure in storage. In the highly unlikely event that a rollback is required, call recording will not be affected.

Components: Third Party Integration / Value Add Services

Locations: UK

NFON Ncontactcenter (NCC): Release update

NCC will be upgraded to version 3.4X or higher.

The service may partly be interrupted during that process.

A browser restart for clients and new user log-in is required afterwards.