NFON Status

Active Incident

Updated a few seconds ago

Cloudya-Clients are unable to send fax-messagesOperational

Incident Status

Operational

Components

Secondary Telephony, Third Party Integration / Value Add Services

Locations

Munich, Nuremberg


July 12, 2019 16:30 CEST
July 12, 2019 14:30 UTC
[Identified] Currently Cloudya-clients are unable to send fax-messages. We are working to solve this issue.

July 12, 2019 17:45 CEST
July 12, 2019 15:45 UTC
[Monitoring] The sending of faxes is possible again with the exception of desktop clients. A new version of desktop-apps will be released within the next week.

Basic Telephony




Operational

Secondary Telephony




Operational

Administration




Operational

User self care




Operational

Devices




Operational

PSTN-Termination




Operational

Upstream/Peerings




Operational

Third Party Integration / Value Add Services




Operational

Scheduled Maintenance

Update Administration PortalPlanned Maintenance

Schedule

July 18, 2019 22:00 - 23:45 CEST
July 18, 2019 20:00 - 21:45 UTC

Components

Administration

Locations

Munich, Nuremberg

Description

During this maintenance work we will be releasing a new version of the adminstration portal. (1.9.37.0)
SOAP API MaintenancePlanned Maintenance

Schedule

July 18, 2019 22:00 - 23:45 CEST
July 18, 2019 20:00 - 21:45 UTC

Components

Administration

Locations

Munich, Nuremberg

Description

During this maintenance work we will be releasing a new version of the SOAP API.

History (Last 7 days)

Problems with customer self service Partial Service Disruption

Incident Status

Partial Service Disruption


Components

User self care


Locations

Munich, Nuremberg



July 16, 2019 16:44 CEST
July 16, 2019 14:44 UTC
[Identified] Some customers are still reporting problems with call forwarding profiles. The profiles are not visible or faulty in Cloudya and nControl. A similar issue in the admin portal was fixed. We are working on a fix for the remaining issues.

July 17, 2019 08:07 CEST
July 17, 2019 06:07 UTC
[Resolved] The issue was resolved for the remaining customers. We apologize for any inconvenience.
Short loss of registration of phonesOperational

Incident Status

Operational


Components

Devices


Locations

Munich, Nuremberg



July 16, 2019 16:17 CEST
July 16, 2019 14:17 UTC
[Monitoring] There was a short registration issue on one of our registration clusters. The situation is back to normal. We continue to monitor the system.

July 17, 2019 08:06 CEST
July 17, 2019 06:06 UTC
[Resolved] the issue was resolved
Skype for Business Maintenance (Deutsche Telekom) Planned Maintenance

Description

Our partner Deutsche Telekom is conducting emergency maintenance on the shared/hosted Skype for Business platform. Due to last minute security updates and to make sure all planned updates can be performed, another maintenance window was added on Sunday. Short service restrictions may occur during maintenance work. Other Skype for Business users are not affected. We apologize for the short notice.


Components

Third Party Integration / Value Add Services


Locations

Munich, Nuremberg


Schedule

July 14, 2019 13:00 - July 14, 2019 16:00 CEST
July 14, 2019 11:00 - July 14, 2019 14:00 UTC


July 14, 2019 13:00 CEST
July 14, 2019 11:00 UTC
[Update] Scheduled maintenance is starting.

July 14, 2019 16:00 CEST
July 14, 2019 14:00 UTC
[Update] Scheduled maintenance is complete.
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