NFON Status

Planned Maintenance In Progress

Updated a few seconds ago

Currently we observe issues with presence/BFL statusPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Secondary Telephony

Locations

Munich, Nuremberg, Frankfurt/Main


September 1, 2023 10:36 CEST
September 1, 2023 08:36 UTC
[Investigating] We've received multiple reports concerning issues with the presence status for devices. Please know that we are actively investigating the matter to identify the root cause and implement a solution as quickly as possible. We appreciate your patience and will keep you updated on our progress.

September 4, 2023 10:37 CEST
September 4, 2023 08:37 UTC
[Monitoring] We were able to restore the service, we will monitor the situation closely.

September 4, 2023 11:10 CEST
September 4, 2023 09:10 UTC
[Identified] During monitoring, we were able to detect an error with the BFL status. We are working on a solution.

September 5, 2023 08:46 CEST
September 5, 2023 06:46 UTC
[Monitoring] We were able to restore the service, we will monitor the situation closely.

September 5, 2023 09:59 CEST
September 5, 2023 07:59 UTC
[Investigating] We were able to detect an error with the BFL status. We are working on a solution.

September 6, 2023 09:08 CEST
September 6, 2023 07:08 UTC
[Monitoring] We were able to restore the service, we will monitor the situation closely.

September 8, 2023 15:14 CEST
September 8, 2023 13:14 UTC
[Investigating] Curreently we are facing a sporadic delayed status on BFLs. Our technical department are working on it with high presurre.
Network MaintenancePlanned Maintenance

Description

We will be performing network maintenance in our core network infrastructure. We are trying to minimize effects for our customers. During some parts of the maintenance short network outages for some customers may occur.

Components

Basic Telephony, Secondary Telephony, Administration, User self care, Devices, PSTN-Termination, Upstream/Peerings, Third Party Integration / Value Add Services

Locations

Nuremberg

Schedule

September 21, 2023 22:00 - September 22, 2023 03:00 CEST
September 21, 2023 20:00 - September 22, 2023 01:00 UTC


September 21, 2023 22:13 CEST
September 21, 2023 20:13 UTC
[Update] Network maintenance starts now

Basic Telephony




Planned Maintenance

Secondary Telephony




Partial Service Disruption

Administration




Planned Maintenance

User self care




Planned Maintenance

Devices




Planned Maintenance

PSTN-Termination




Planned Maintenance

Upstream/Peerings




Planned Maintenance

Third Party Integration / Value Add Services




Planned Maintenance

Scheduled Maintenance

Contact Center Hub (CCHub): Minor Release update (UK)Planned Maintenance

Schedule

September 28, 2023 23:00 - September 29, 2023 02:00 CEST
September 28, 2023 21:00 - September 29, 2023 00:00 UTC

Components

Third Party Integration / Value Add Services

Locations

Munich, Nuremberg, Frankfurt/Main

Description

CCHub will be upgraded to version V6.25.10.1 The service may partly be interrupted during that process. A browser restart for clients and new user log-in is required afterwards.

History (Last 7 days)

Device platform maintenancePlanned Maintenance

Description

We will be releasing new versions of our device platform components (Provisioning, Redirection Service, Device Services, Device API). During the maintenance the components will not be available intermittently. We do not expect any impact however during maintenance window we cannot guarantee some service disruption during the window.


Components

Devices


Locations

Munich, Nuremberg


Schedule

September 19, 2023 23:00 - September 20, 2023 00:30 CEST
September 19, 2023 21:00 - September 19, 2023 22:30 UTC


September 19, 2023 23:42 CEST
September 19, 2023 21:42 UTC
[Update] Scheduled maintenance is starting

September 20, 2023 00:26 CEST
September 19, 2023 22:26 UTC
[Update] Maintenance completed without problems
Cloudya web app & desktop app not reachableOperational

Incident Status

Operational


Components

Basic Telephony


Locations

Munich, Nuremberg, Frankfurt/Main



September 15, 2023 10:31 CEST
September 15, 2023 08:31 UTC
[Monitoring] We were able to restore the service, we will monitor the situation closely.

September 15, 2023 12:19 CEST
September 15, 2023 10:19 UTC
[Resolved] We have not found any other problems after close monitoring. Therefore we close this issue.
Update Administration PortalPlanned Maintenance

Description

During this maintenance work we will be releasing a new version 1.17.5.0 of the adminstration portal. We do not expect any impact however during maintenance window we cannot guarantee some service disruption during the window.


Components

Administration


Locations

Munich, Nuremberg


Schedule

September 14, 2023 22:00 - September 14, 2023 23:00 CEST
September 14, 2023 20:00 - September 14, 2023 21:00 UTC


September 14, 2023 22:50 CEST
September 14, 2023 20:50 UTC
[Update] starting deployment 1.17.5.0

September 14, 2023 22:50 CEST
September 14, 2023 20:50 UTC
[Update] Successfully deployed service portal 1.17.5.0
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