NFON AG Status
There is an ongoing Maintenance
Scheduled maintenance NFON Contact Center Hub (CCHub): Major Release update from 2026-11-10 23:00 CET to 2026-11-11 01:00 CET
[Scheduled]

NFON Contact Center Hub (CCHub): Major Release update

CCHub will be upgraded to version 2026.1.

With this version, we will be rolling out the new NEO user interface as standard.
The CLASSIC user interface will no longer be supported in future software versions.

The service may partly be interrupted during that process.

A browser restart for clients and new user log-in is required afterwards.

Following CCHub instances will be updated during the maintenance:

  • Customer (UK)
Contact Center Customer Engagement
Posted at September 15, 2026 · 14:58 CEST
Business Telephony Operational
30 days ago % Uptime Today
SIP Trunk Operational
30 days ago % Uptime Today
Cloud Telephony Infrastructure Operational
30 days ago % Uptime Today
Cloud Telephony AppSuite Operational
30 days ago % Uptime Today
Administration Operational
30 days ago % Uptime Today
Intelligent Assistant Operational
30 days ago % Uptime Today
AI Essentials Operational
30 days ago % Uptime Today
Nia Frontdesk Operational
30 days ago % Uptime Today
Customer Engagement Scheduled maintenance
30 days ago % Uptime Today
Call Monitoring Operational
30 days ago % Uptime Today
Call Recording Operational
30 days ago % Uptime Today
Contact Center Scheduled maintenance
30 days ago % Uptime Today
Carrier Operational
30 days ago % Uptime Today
Austria Operational
30 days ago % Uptime Today
France Operational
30 days ago % Uptime Today
Germany Operational
30 days ago % Uptime Today
Italy Operational
30 days ago % Uptime Today
Netherlands Operational
30 days ago % Uptime Today
Poland Operational
30 days ago % Uptime Today
Spain Operational
30 days ago % Uptime Today
United Kingdom Operational
30 days ago % Uptime Today

Information notices

Information notice Deployment Preview (09.11.2026 - 15.11.2026)
[Information]

Tuesday 10.11.2026 (Maintenance Window)

Admin Portal 4

  • Bugfixes

Cloudya Web App

  • Bugfixes

Internal security and stabiliziation measures for infrastructure and services

Thursday 12.11.2026 (Maintenance Window)

Internal security and stabiliziation measures for infrastructure and services

Call Monitoring Call Recording Contact Center Customer Engagement
Posted at November 6, 2026 · 12:00 CET
Information notice Password Reset Temporarily Unavailable
[Information]

As a precautionary security measure, we have temporarily disabled the password reset functionality for Cloudya Login / NFON User Management due to a vulnerability in a third-party software component used in our authentication infrastructure.

There is no indication of exploitation or unauthorized access. This is a purely precautionary measure to protect our users.

We are actively working on the issue and will restore the functionality as soon as it is safe to do so.

Business Telephony Administration
Posted at August 21, 2026 · 10:54 CEST

Scheduled maintenances

Scheduled maintenance Scheduled Infrastructure Maintenance – November 21, 2026 from 2026-11-21 22:00 CET to 2026-11-21 23:59 CET
[Scheduled]

On Saturday, November 21, 2026, between 22:00 and 24:00 CET (21:00 and 23:00 UTC), we will perform scheduled maintenance on components of our infrastructure.

While no service disruption is expected, brief interruptions or limited availability of the AppSuite services (Web- and mobile apps) may occur during this maintenance window.

Core telephony services will remain unaffected.

Our technical teams will closely monitor the maintenance to ensure normal service availability.

Business Telephony Cloud Telephony AppSuite Cloud Telephony Infrastructure
Posted at November 2, 2026 · 11:00 CET
% Uptime
30 days ago Today
Incident & maintenance history
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