[Monitoring] One of our network and infrastructure providers suffered from a network outage starting 2:16pm CEST. Several customers were experiencing problems esp. on inbound calls since our connection to BT Germany also was affected. Automated failover configurations took over. Some of them took up to 5 minutes for all routings to converge. Customers with problems should not experience any trouble after 2:22pm CEST. We continue to monitor the situation and are in contact with the network provider for a root cause analysis.
April 27, 2017 2:49PM CEST
[Monitoring] System is running without network problems since 2:22pm CEST.
April 27, 2017 3:04PM CEST
[Resolved] Noris confirms a temporary connectivity problem due to a power outage in one network component. Alternative routings took over. We are not able to see any noticeable loss of registrations. However due to the BT link being affected several calls were terminated. The communication of the NContactcenter application was also flapping for several minutes as a consequence of the network issue. As the system is stable again we are hereby resolving this incident.
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