[Investigating] Some customers are sporadically experiencing problems when using DTMF codes to start or stop recordings.
This may lead to individual calls not being recorded.
Our partner is investigating the issue.
June 17, 2018 06:49 CEST June 17, 2018 04:49 UTC
[Resolved] The issue has been resolved by our partner
[Identified] We are currently experiencing problems with our provisioning/redirection services. We are investigating the issue and will apply a fix ASAP.
June 14, 2018 12:43 CEST June 14, 2018 10:43 UTC
[Identified] Only Yealink, Gigaset, certain Panasonic and Polycom devices were affected by this glitch. Provisioning was fully restored at approximately. 11:20 am (CEST). Some menu and phonebook functions on Gigaset and Polycom are still being worked on however.
June 14, 2018 14:04 CEST June 14, 2018 12:04 UTC
[Resolved] All provisioning related functions are fully restored.
[Resolved] We have had a failure at 13:26 GMT+2 for about 15 seconds on all our links between our Munich and Nuremberg datacenters.
Our monitoring shows that a few calls were terminated and a few phones lost their registration, due to the link failure.
We are in contact with our carriers to determine the reason for the outage.
[Investigating] Customers report that recorded calls do not show up in the overview.
We have contacted our partner and requested a screening.
June 12, 2018 19:26 CEST June 12, 2018 17:26 UTC
[Resolved] Recorded calls are starting to show up in the overview; a transfer processes was stuck and has been restarted.
Our partner will improve monitoring, so that this condition will be automatically detected in the future.
No call recordings have been lost.
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