NFON Status

Active Incident

Updated a few seconds ago

Incident Status

Operational

Components

Third Party Integration / Value Add Services

Locations

Munich, Nuremberg, Frankfurt/Main



March 15, 2024 10:38 CET
March 15, 2024 09:38 UTC
[Investigating] Currently Snom redirection service is not working. Please be aware that new Snom devices will not be redirected to our provisioning servers (existing devices will not be affected as long as they are not factory default resetted). Our technical department is already in contact with Snom.

March 15, 2024 16:18 CET
March 15, 2024 15:18 UTC
[Identified] Redirection service still doesn't work. As soon as the service will be restored, you will be informed immediately.

March 17, 2024 18:50 CET
March 17, 2024 17:50 UTC
[Identified] We'd like to inform you that the current disruption is unfortunately beyond our control and lies outside of our realm of influence. However, we are actively engaged with Snom and awaiting feedback. We appreciate your patience and understanding as we work towards resolution.

March 18, 2024 10:55 CET
March 18, 2024 09:55 UTC
[Identified] We are currently in direct contact with Snom and are working on a solution to the identified problem. We appreciate your patience and understanding as we work towards resolution.

March 18, 2024 16:44 CET
March 18, 2024 15:44 UTC
[Identified] Together with snom, we have been able to narrow down and identify the problem. we are currently evaluating the best possible way to implement the fix.

March 18, 2024 22:47 CET
March 18, 2024 21:47 UTC
[Monitoring] Together with Snom we were able to fix this with a hotfix. The redirection service is available again. New Snom devices can now be registered again in the service portal. We will monitor the situation closely during the course of tomorrow.

Basic Telephony




Operational

Secondary Telephony




Operational

Administration




Operational

User self care




Operational

Devices




Operational

PSTN-Termination




Operational

Upstream/Peerings




Operational

Third Party Integration / Value Add Services




Operational

Scheduled Maintenance

Cloudya WebApp MaintenancePlanned Maintenance

Schedule

March 19, 2024 22:00 - 23:00 CET
March 19, 2024 21:00 - 22:00 UTC

Components

Devices

Locations

Munich, Nuremberg, Frankfurt/Main

Description

Minor bugfixes and supporting call control for Jabra Evolve2
Cloudya Backend MaintenancePlanned Maintenance

Schedule

March 19, 2024 22:00 - March 20, 2024 00:00 CET
March 19, 2024 21:00 - March 19, 2024 23:00 UTC

Components

Basic Telephony, Secondary Telephony, User self care

Locations

Munich, Nuremberg

Description

During this maintenance we are performing work on our Cloudya backend services. We do not expect any impact, but we cannot guarantee uninterrupted service during the maintenance window.

Schedule

April 2, 2024 22:00 - April 3, 2024 01:00 CEST
April 2, 2024 20:00 - April 2, 2024 23:00 UTC

Components

Third Party Integration / Value Add Services

Locations

Munich, Nuremberg, Frankfurt/Main

Description

Contact Centre Hub for Resellers will be upgraded to version 2024.01 (previous naming convention v6.27). (customer instances will be upgraded at a later time) During this process, the service may be partially interrupted. A browser restart for clients and a new user login will be required afterwards. Further information about the new functions can be found here: https://customer.daktela.com/changelog/v6plus/

Schedule

April 9, 2024 22:00 - April 10, 2024 01:00 CEST
April 9, 2024 20:00 - April 9, 2024 23:00 UTC

Components

Third Party Integration / Value Add Services

Locations

Munich, Nuremberg, Frankfurt/Main

Description

Contact Centre Hub for Customers will be upgraded to version 2024.01 (previous naming convention v6.27). During this process, the service may be partially interrupted. A browser restart for clients and a new user login will be required afterwards. Further information about the new functions can be found here: https://customer.daktela.com/changelog/v6plus/

History (Last 7 days)

Update Administration PortalPlanned Maintenance

Description

During this maintenance work we will be releasing a new hotfix version 1.18.3.1 of the adminstration portal. We do not expect any impact however during maintenance window we cannot guarantee some service disruption during the window.


Components

Administration


Locations

Munich, Nuremberg


Schedule

March 18, 2024 22:00 - March 18, 2024 23:00 CET
March 18, 2024 21:00 - March 18, 2024 22:00 UTC



March 18, 2024 22:00 CET
March 18, 2024 21:00 UTC
[Update] Starting service portal deployment...

March 18, 2024 22:33 CET
March 18, 2024 21:33 UTC
[Update] successfully deployed service portal hotfix 1.18.3.1
Issue with Gigaset Redirect ServicePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Devices


Locations

Munich, Nuremberg, Frankfurt/Main




March 12, 2024 11:55 CET
March 12, 2024 10:55 UTC
[Investigating] The Gigaset redirection service isn't working at the moment. Please be aware that new Gigaset devices will not be redirected to our provisioning servers (existing devices will not be affected as long as they are not factory default resetted) - our technical department has already informed Gigaset - we are waiting for reply.

March 14, 2024 10:35 CET
March 14, 2024 09:35 UTC
[Identified] Gigaset redirection service still doesn't work. As soon as the manufacturer has restored the service, you will be informed immediately.

March 14, 2024 14:35 CET
March 14, 2024 13:35 UTC
[Identified] Redirection service still doesn't work. As soon as the service will be restored, you will be informed immediately.

March 15, 2024 16:05 CET
March 15, 2024 15:05 UTC
[Identified] Redirection service still doesn't work. As soon as the service will be restored, you will be informed immediately.

March 17, 2024 18:51 CET
March 17, 2024 17:51 UTC
[Identified] We'd like to inform you that the current disruption is unfortunately beyond our control and lies outside of our realm of influence. However, we are actively engaged with Gigaset and awaiting feedback. We appreciate your patience and understanding as we work towards resolution.

March 18, 2024 11:01 CET
March 18, 2024 10:01 UTC
[Identified] We'd like to inform you that the current disruption is unfortunately beyond our control and lies outside of our realm of influence. We are still actively engaged with Gigaset and awaiting feedback. We appreciate your patience and understanding as we work towards resolution.

March 18, 2024 13:52 CET
March 18, 2024 12:52 UTC
[Monitoring] Gigaset has fixed the issue. The Redirection Service is available again. From now on new gigaset devices can be registered in the service portal again. We will closely monitor the situation in the afternoon.

March 18, 2024 18:20 CET
March 18, 2024 17:20 UTC
[Resolved] We have not found any other problems after close monitoring. Therefore we close this issue.
NCTI Pro - Licensing Server IssuePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Third Party Integration / Value Add Services


Locations

Munich, Nuremberg, Frankfurt/Main




March 18, 2024 08:49 CET
March 18, 2024 07:49 UTC
[Investigating] At the moment some customers may face an issue with licensing error messages in NCTI Pro. We are already in touch with the manufacturer

March 18, 2024 09:10 CET
March 18, 2024 08:10 UTC
[Identified] The manufacturer is informed and already working on a fix on the licensing server

March 18, 2024 09:25 CET
March 18, 2024 08:25 UTC
[Monitoring] The manufacturer was able to restore the accessibility of the license server, so NCTI Pro should now be fully usable again. We have already successfully tested it and continue to monitor the situation.

March 18, 2024 12:19 CET
March 18, 2024 11:19 UTC
[Resolved] We haven't found any more issues after close monitoring and received positive feedback, therefore we're closing the incident
Cloudya Backend MaintenancePlanned Maintenance

Description

During this maintenance we are performing work on our Cloudya backend services. We do not expect any impact, but we cannot guarantee uninterrupted service during the maintenance window.


Components

Basic Telephony, Secondary Telephony, User self care


Locations

Munich, Nuremberg


Schedule

March 14, 2024 22:00 - March 15, 2024 00:00 CET
March 14, 2024 21:00 - March 14, 2024 23:00 UTC



March 14, 2024 22:03 CET
March 14, 2024 21:03 UTC
[Update] Maintenance started

March 14, 2024 23:01 CET
March 14, 2024 22:01 UTC
[Update] Maintenance finished
Network MaintenancePlanned Maintenance

Description

We will be performing network maintenance in our core network infrastructure. We are trying to minimize effects for our customers. During some parts of the maintenance short network outages for some customers may occur.


Components

Upstream/Peerings


Locations

Frankfurt/Main


Schedule

March 12, 2024 22:00 - March 13, 2024 03:00 CET
March 12, 2024 21:00 - March 13, 2024 02:00 UTC



March 12, 2024 22:08 CET
March 12, 2024 21:08 UTC
[Update] The network maintenance starts now

March 13, 2024 00:54 CET
March 12, 2024 23:54 UTC
[Update] Network maintenance was finished without problems
Cloudya Backend MaintenancePlanned Maintenance

Description

During this maintenance we are performing work on our Cloudya backend services. We do not expect any impact, but we cannot guarantee uninterrupted service during the maintenance window.


Components

Basic Telephony, Secondary Telephony, User self care


Locations

Munich, Nuremberg


Schedule

March 12, 2024 22:00 - March 13, 2024 00:00 CET
March 12, 2024 21:00 - March 12, 2024 23:00 UTC



March 12, 2024 22:03 CET
March 12, 2024 21:03 UTC
[Update] Maintenance started

March 13, 2024 00:04 CET
March 12, 2024 23:04 UTC
[Update] Maintenance finished
Update Administration PortalPlanned Maintenance

Description

During this maintenance work we will be releasing a new version 1.18.3.0 of the adminstration portal. We do not expect any impact however during maintenance window we cannot guarantee some service disruption during the window.


Components

Administration


Locations

Munich, Nuremberg


Schedule

March 12, 2024 22:00 - March 12, 2024 23:30 CET
March 12, 2024 21:00 - March 12, 2024 22:30 UTC



March 12, 2024 22:23 CET
March 12, 2024 21:23 UTC
[Update] Sarting deployment of service portal 1.18.3.0

March 12, 2024 22:50 CET
March 12, 2024 21:50 UTC
[Update] successfully deployed service portal 1.18.3.0