NFON Status

All Systems Operational

Updated a day ago

Basic Telephony




Operational

Secondary Telephony




Operational

Administration




Operational

User self care




Operational

Devices




Operational

PSTN-Termination




Operational

Upstream/Peerings




Operational

Third Party Integration / Value Add Services




Operational

History (Last 7 days)

Neorecording problem Partial Service Disruption

Incident Status

Partial Service Disruption


Components

Third Party Integration / Value Add Services


Locations

Munich, Nuremberg



June 15, 2018 16:23 CEST
June 15, 2018 14:23 UTC
[Investigating] Some customers are sporadically experiencing problems when using DTMF codes to start or stop recordings. This may lead to individual calls not being recorded. Our partner is investigating the issue.

June 17, 2018 06:49 CEST
June 17, 2018 04:49 UTC
[Resolved] The issue has been resolved by our partner
Neorecording maintenancePlanned Maintenance

Description

Our technology partner will perform maintenance on our neorecording infrastructure. We expect no recording downtime.


Components

Third Party Integration / Value Add Services


Locations

Munich, Nuremberg


Schedule

June 16, 2018 22:00 - June 17, 2018 00:00 CEST
June 16, 2018 20:00 - June 16, 2018 22:00 UTC


June 16, 2018 21:44 CEST
June 16, 2018 19:44 UTC
[Update] Our partner is starting the maintainance updates.

June 16, 2018 23:23 CEST
June 16, 2018 21:23 UTC
[Update] all updates are successfully finished.
Network maintenancePlanned Maintenance

Description

We will be performing maintenance in our core network infrastructure. We do not expect any problems or outages.


Components

Basic Telephony, Secondary Telephony, Administration, User self care, Devices, PSTN-Termination, Upstream/Peerings, Third Party Integration / Value Add Services


Locations

Munich, Nuremberg, UK, Spain, Austria, Switzerland, Netherlands


Schedule

June 14, 2018 22:00 - June 15, 2018 03:00 CEST
June 14, 2018 20:00 - June 15, 2018 01:00 UTC


June 14, 2018 22:13 CEST
June 14, 2018 20:13 UTC
[Update] The network maintenance starts now

June 15, 2018 00:40 CEST
June 14, 2018 22:40 UTC
[Update] The network maintenance is now finished
Device Provisioning malfunctionPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Devices


Locations

Munich, Nuremberg



June 14, 2018 10:35 CEST
June 14, 2018 08:35 UTC
[Identified] We are currently experiencing problems with our provisioning/redirection services. We are investigating the issue and will apply a fix ASAP.

June 14, 2018 12:43 CEST
June 14, 2018 10:43 UTC
[Identified] Only Yealink, Gigaset, certain Panasonic and Polycom devices were affected by this glitch. Provisioning was fully restored at approximately. 11:20 am (CEST). Some menu and phonebook functions on Gigaset and Polycom are still being worked on however.

June 14, 2018 14:04 CEST
June 14, 2018 12:04 UTC
[Resolved] All provisioning related functions are fully restored.
Neorecording problemsPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Third Party Integration / Value Add Services


Locations

Munich, Nuremberg



June 13, 2018 16:48 CEST
June 13, 2018 14:48 UTC
[Identified] The neorecording (non-Tollring) GUI is currently not accessible. Our provider is working on the solution. Recordings are not affected and are working as expected.

June 13, 2018 16:57 CEST
June 13, 2018 14:57 UTC
[Resolved] The GUI is back online and reachable. An unusual report load caused the application servers to lock up. The provider is analyzing the issue.
link failure between our datatacentersOperational

Incident Status

Operational


Components

Basic Telephony, Secondary Telephony, Administration, User self care, Devices, PSTN-Termination, Upstream/Peerings, Third Party Integration / Value Add Services


Locations

Munich, Nuremberg, UK, Spain, Austria, Switzerland, Netherlands



June 13, 2018 14:49 CEST
June 13, 2018 12:49 UTC
[Resolved] We have had a failure at 13:26 GMT+2 for about 15 seconds on all our links between our Munich and Nuremberg datacenters. Our monitoring shows that a few calls were terminated and a few phones lost their registration, due to the link failure. We are in contact with our carriers to determine the reason for the outage.
Neorecording problemsDegraded Performance

Incident Status

Degraded Performance


Components

Third Party Integration / Value Add Services


Locations

Munich, Nuremberg



June 12, 2018 19:07 CEST
June 12, 2018 17:07 UTC
[Investigating] Customers report that recorded calls do not show up in the overview. We have contacted our partner and requested a screening.

June 12, 2018 19:26 CEST
June 12, 2018 17:26 UTC
[Resolved] Recorded calls are starting to show up in the overview; a transfer processes was stuck and has been restarted. Our partner will improve monitoring, so that this condition will be automatically detected in the future. No call recordings have been lost.
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