NFON Status

All Systems Operational

Updated 3 days ago

Basic Telephony




Operational

Secondary Telephony




Operational

Administration




Operational

User self care




Operational

Devices




Operational

PSTN-Termination




Operational

Upstream/Peerings




Operational

Third Party Integration / Value Add Services




Operational

Scheduled Maintenance

Neorecording MaintenancePlanned Maintenance

Schedule

December 6, 2016 10:00PM - December 7, 2016 4:00AM CET

Components

Third Party Integration / Value Add Services

Locations

Munich, Nuremberg

Description

Besides carrying out general maintenance work our partner will be upgrading the neoSuite platform from version 4.2 to 5.0. This requires a downtime of the service, so for customers with the Neorecording product , call recording will not be available during the time of the maintenance / upgrade.

Schedule

December 8, 2016 10:00PM - December 9, 2016 4:00AM CET

Components

Third Party Integration / Value Add Services

Locations

Munich, Nuremberg

Description

Besides carrying out general maintenance work the neoSuite platform will be upgraded from version 4.2 to 5.0 This requires a downtime of the service, so for customers with the Neorecording product the call recording will not be available during the time of the maintenance / upgrade.

History (Last 7 days)

FMC call through not workingPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Devices


Locations

Nuremberg, Munich




December 7, 2016 8:43PM CET
[Investigating] FMC call through via GSM is currently not working. Normal data based FMC operations (via VoIP or WLAN) are functional.

December 7, 2016 8:49PM CET
[Resolved] FMC call through is operational again.

Incident Status

Partial Service Disruption


Components

Basic Telephony


Locations

Munich, Nuremberg




December 6, 2016 9:21AM CET
[Investigating] We are currently experiencing registration problems on our old infrastructure that affects a minority of our customer base (less than 1%). We are working on the problem and will keep you informed. The telephones will show "not registered". Voiceboxes, conference rooms, e-fax and call forwards continue to function.

December 6, 2016 9:28AM CET
[Monitoring] Registration is working again for all customers. The incident affected roughly 1% of our customer base and lasted appr. from 9:13 - 9:25. We apologize for the inconvenience cased. We continue to monitor the situation.

December 7, 2016 8:40PM CET
[Resolved] Monitoring showed no further problems.
Database MaintenancePlanned Maintenance

Description

We will use the regular maintenance window to deploy database changes for "Announcements" and "Music On Hold". During the deployment uploading and managing announcements and MOH via the service portal will not be possible. This will not affect the replay of already configured messages.


Components

Administration


Locations

Munich, Nuremberg


Schedule

December 6, 2016 10:00PM - December 7, 2016 1:00AM CET



December 6, 2016 10:15PM CET
[Update] We are starting maintenance.

December 6, 2016 11:37PM CET
[Update] Database maintenance has been completed successfully.
PBX MaintenancePlanned Maintenance

Description

We are conducting routine maintenance work on some PBX systems and expect no downtime for customers.


Components

Basic Telephony


Locations

Munich, Nuremberg


Schedule

December 6, 2016 10:00PM - December 6, 2016 11:59PM CET



December 6, 2016 10:00PM CET
[Update] We are conducting routine maintenance work on some PBX systems and expect no downtime for customers.

December 6, 2016 10:40PM CET
[Update] The maintenance work is complete. As expected, we did not encounter any issues and everything went as planned.

Incident Status

Partial Service Disruption


Components

Third Party Integration / Value Add Services


Locations

Nuremberg, Munich




December 5, 2016 11:37AM CET
[Identified] Our monitoring discovered that new recordings are currently not being processed by the neorecording platform. The neorecording player application might show incomplete or incorrect data. We will be restarting the corresponding components in the next minutes. Please be advised: Our current understanding is that no recordings are lost. After the restart all recordings should show up in the player app. We will keep you informed. ETA of the fix is within the next 30-60 minutes.

December 5, 2016 12:25PM CET
[Monitoring] The restart of the affected components was successful. All systems are available again. The recording backlog is currently being processed. All recordings should be available within the next minutes. We will continue to monitor the situation for some time and then resolve the ticket.

December 5, 2016 4:49PM CET
[Resolved] The backlog was successfully processed.