NFON Status

All Systems Operational

Updated a day ago

Basic Telephony




Operational

Secondary Telephony




Operational

Administration




Operational

User self care




Operational

Devices




Operational

PSTN-Termination




Operational

Upstream/Peerings




Operational

Third Party Integration / Value Add Services




Operational

History (Last 7 days)

Neorecording System Change/UpdatePlanned Maintenance

Description

Our partner will be conducting an update of the neo Suite to version 5.5.0-4.0 POWERplay Web, PRO und CLIENTcommand will not be available for about 30 minutes during the update . Between 21:30 and 22:00 (GMT+1) and between 23:30 and 00:00 (GMT+1) it is possible that sporadically calls will not be recorded.


Components

Third Party Integration / Value Add Services


Locations

Munich, Nuremberg


Schedule

December 8, 2018 22:00 - December 9, 2018 02:00 CET
December 8, 2018 21:00 - December 9, 2018 01:00 UTC


December 8, 2018 22:00 CET
December 8, 2018 21:00 UTC
[Update] starting maintenance

December 9, 2018 02:00 CET
December 9, 2018 01:00 UTC
[Update] maintenance finished
Ncontactcenter Outbound Calls not workingPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Third Party Integration / Value Add Services


Locations

Munich, Nuremberg



December 7, 2018 08:53 CET
December 7, 2018 07:53 UTC
[Investigating] Some customers are reporting problems making outbound calls via ncontactcenter. Inbound calls are not affected. We are investigating the issue.

December 7, 2018 09:28 CET
December 7, 2018 08:28 UTC
[Resolved] The issue has been resolved
Update Administration PortalPlanned Maintenance

Description

During this maintenance work we will be releasing a new version of the adminstration portal.


Components

Administration


Locations

Munich, Nuremberg


Schedule

December 6, 2018 22:00 - December 6, 2018 23:30 CET
December 6, 2018 21:00 - December 6, 2018 22:30 UTC


December 6, 2018 22:03 CET
December 6, 2018 21:03 UTC
[Update] Starting administration portal maintenance.

December 6, 2018 22:55 CET
December 6, 2018 21:55 UTC
[Update] Finished administration portal maintenance successfully.
SBC Firmware UpdatesPlanned Maintenance

Description

We are performing SBC firmware updates on all our SBC's. We do not expect any outages.


Components

Basic Telephony


Locations

Munich, Nuremberg


Schedule

December 4, 2018 22:00 - December 4, 2018 23:45 CET
December 4, 2018 21:00 - December 4, 2018 22:45 UTC


December 4, 2018 22:00 CET
December 4, 2018 21:00 UTC
[Update] SBC updates startet

December 4, 2018 23:45 CET
December 4, 2018 22:45 UTC
[Update] SBC updates successfully finished
SOLVED: problems with incoming calls at NEOTELDegraded Performance

Incident Status

Degraded Performance


Components

PSTN-Termination


Locations

Austria



December 4, 2018 15:47 CET
December 4, 2018 14:47 UTC
[Identified] From 14:10 to 15:00 there were problems with incoming calls at NEOTEL. It was an overflow protection that partially rejected inbound calls. Problem has already been fixed.

December 4, 2018 15:48 CET
December 4, 2018 14:48 UTC
[Resolved] The issue has been resolved
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