NFON Status

All Systems Operational

Updated a few seconds ago

Basic Telephony




Operational

Secondary Telephony




Operational

Administration




Operational

User self care




Operational

Devices




Operational

PSTN-Termination




Operational

Upstream/Peerings




Operational

Third Party Integration / Value Add Services




Operational

Scheduled Maintenance

Update Administration PortalPlanned Maintenance

Schedule

February 25, 2021 22:00 - 23:30 CET
February 25, 2021 21:00 - 22:30 UTC

Components

Administration

Locations

Munich, Nuremberg

Description

During this maintenance work we will be releasing a new version of the adminstration portal.
Userportal (ncontrol) and NFON Support Cockpit (NSC)Planned Maintenance

Schedule

February 25, 2021 22:00 - 23:00 CET
February 25, 2021 21:00 - 22:00 UTC

Components

Administration, User self care

Locations

Munich, Nuremberg

Description

During this maintenance we are relocating both services to a new network infrastructure. IP addresses for the services will change. We do not expect any service disruptions.
Device platform maintenancePlanned Maintenance

Schedule

February 25, 2021 23:00 - February 26, 2021 01:00 CET
February 25, 2021 22:00 - February 26, 2021 00:00 UTC

Components

Devices

Locations

Munich, Nuremberg

Description

We will be releasing new versions of our device platform components (Provisioning, Redirection Service, Device Services, Device API). During the maintenance the components will not be available intermittently. We do not expect any impact on our telephony platform.

History (Last 7 days)

Cloudya MaintenancePlanned Maintenance

Description

During this maintenance work we will be releasing a new version of Cloudya. Release Notes: https://www.nfon.com/de/service/release-notes/


Components

Secondary Telephony


Locations

Munich, Nuremberg


Schedule

February 23, 2021 22:00 - February 24, 2021 00:00 CET
February 23, 2021 21:00 - February 23, 2021 23:00 UTC


February 23, 2021 22:00 CET
February 23, 2021 21:00 UTC
[Update] Start maintenance

February 23, 2021 22:20 CET
February 23, 2021 21:20 UTC
[Update] Maintenance finished
small registration problems with hardphones and cloudyaOperational

Incident Status

Operational


Components

Basic Telephony


Locations

Nuremberg



February 23, 2021 16:18 CET
February 23, 2021 15:18 UTC
[Resolved] Du to a outage of one of our platform wide registrar servers, we were faced with a short registration issue. R&D had just solved the issue.
NCC - Ncontactcenter incoming callsPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Third Party Integration / Value Add Services


Locations

Munich, Nuremberg



February 19, 2021 18:20 CET
February 19, 2021 17:20 UTC
[Identified] Some customers report problems with inbound calls not showing up. Our partner has identified the problem and is working on a solution.

February 19, 2021 19:16 CET
February 19, 2021 18:16 UTC
[Resolved] The problems have been solved about 30 minutes ago. We will continue to closely monitor the system for a while.
Update Administration PortalPlanned Maintenance

Description

During this maintenance work we will be releasing a new version of the adminstration portal.


Components

Administration


Locations

Munich, Nuremberg


Schedule

February 18, 2021 22:00 - February 18, 2021 23:30 CET
February 18, 2021 21:00 - February 18, 2021 22:30 UTC


February 18, 2021 22:12 CET
February 18, 2021 21:12 UTC
[Update] starting deployment service portal 1.12.8.0

February 18, 2021 22:57 CET
February 18, 2021 21:57 UTC
[Update] service portal 1.12.8.0 successfully deployed
* NFON is using the subcontractor T3CH.com LLC (Status.Io) for the notification service via E-Mail and the subcontractor Twilio Inc. for the notification service via SMS. While subscribing to the service the user accepts that the personal data (e-mail address and / or cell phone number) will be processed in the United States. Further details to privacy policy can be found here (status.io/privacy)